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Work Background
Sojourner Truth Academy - MinneapolisSocial Worker
Aug. 2024North Minneapolis
Cornerstone Montessori Elementary SchoolCapella University MSW Fellow
Sep. 2022 - May. 2024St Paul, Minnesota, United StatesDeveloped social emotional learning curriculum for children post-COVID; individual mental health case management
HAP (Hmong American Partnership)Chief Program Officer
Aug. 2022 - Oct. 2023St Paul, Minnesota, United States• Successfully supported the restructuring of development and fundraising calendars, resulting in a robust, diverse and proactive portfolio of funding opportunities strategically aligned with organizational mission.
• Coached impact area teams to flawlessly execute services, resulting in seamless delivery and exceeding programmatic outcomes.
• Developed with data analysis team, a highly effective monthly data reporting matrix, enabling the leadership team to refine data-driven approaches and enhance the consumer experience.
• Implemented strategies to stabilize an underperforming team within a remarkably short period of six months, achieving 100% compliance with all federal and state program reporting requirements.
Lutheran Social Service of MinnesotaProgram Director, Metro Youth and Family Services
Dec. 2013 - Aug. 2022Minneapolis, MN• Demonstrated exceptional leadership in handling all executive duties within human services, surpassing program outcomes and consistently prioritizing client families' experiences through innovative and compliant program design.
• Established strong partnerships with county, state, and national stakeholders, leading to the non-competitive award of contracts as a direct result of outstanding team performance.
• Successfully managed multiple programs and contracts, taking an active role in coaching and training multidisciplinary teams to ensure high-quality service delivery.
• Implemented effective strategies and processes to optimize program performance, resulting in increased efficiency, effectiveness, and overall success.
HAP (Hmong American Partnership)Senior Program Manager, Education & Training
Jan. 2012 - Dec. 2013St. Paul, Minnesota• Developed and implemented comprehensive education and training strategies to support the mission and goals of the Hmong American Partnership organization.
• Oversaw the planning, coordination, and delivery of all education and training programs, ensuring alignment with organizational objectives and compliance with relevant regulations and standards.
• Conducted thorough needs assessments to identify skill gaps and training requirements, and designed targeted learning initiatives to address those needs.
• Collaborated with internal stakeholders, such as department heads and program managers, to understand their specific training needs and create tailored programs to meet those needs.
Science Museum of MinnesotaDirector of Volunteer Resources and Community Engagement
Jan. 2007 - Dec. 2012St. Paul, Minnesota• Collaborated closely with executive HR leadership to strategically restructure and revamp the organization's volunteer program, focusing on enhancing risk management practices and optimizing staff expertise utilization.
• Leveraged strong relationships across 15 different departments, fostering partnerships and promoting the increased utilization of volunteer services throughout the organization.
• Pioneered the development and implementation of a comprehensive digital and onsite training program, equipping staff with the necessary knowledge and skills to excel in their roles.
• Successfully identified key areas for improvement within the volunteer program and devised innovative solutions to address those areas, resulting in more effective risk management and streamlined operations.
• Led the coordination and execution of training initiatives, ensuring that staff members received high-quality training that aligned with organizational objectives and individual development needs.
Catholic Charities of St. Paul and MinneapolisVolunteer Coordinator
Sep. 2005 - Jan. 2007St. Paul, MN• Successfully coordinated a team of volunteers for elder programs, ensuring seamless service delivery and adherence to compliance requirements.
• Developed and delivered comprehensive training programs for volunteers, equipping them with knowledge and skills related to positive aging, Alzheimer's and Dementia care, equitable caregiving, and respite care delivery services.
• Collaborated closely with the volunteer resources team and senior leadership to revamp core systems and processes, enhancing volunteer risk management practices and optimizing intake and screening procedures.
• Implemented effective strategies to recruit, onboard, and retain volunteers, resulting in a reliable and dedicated volunteer base to support the elder programs.
• Monitored and evaluated volunteer performance and satisfaction, making data-driven adjustments to training and support systems to maximize volunteer engagement and effectiveness.
• Acted as a resource and point of contact for volunteers, providing ongoing guidance, support, and recognition to foster a positive and enriching volunteer experience.
Minnesota Alliance for Volunteer AdvancementCommunity Engagement Trainer & Consultant, Volunteer Resource Leadership
Jan. 2005 - Dec. 2013Maplewood, MN• Spearheaded the implementation of interactive and innovative strategies that significantly enhanced outcomes-based results within the community-based organization.
• Designed and developed a wide range of curricular topics focused on client-centered customer service, culturally intelligent program design and interventions, and fostering work cultures centered on anti-oppressive practice and social determinants of health.
• Collaborated closely with nonprofit leaders, providing guidance and support to enhance service designs and training products, resulting in improved community engagement and increased retention of skills aligned with organizational missions.
• Facilitated workshops and training sessions, delivering impactful content and utilizing effective instructional methods to ensure participants acquired and applied the knowledge and skills needed to excel in their roles.
Foundation for Immigrant Resources and Education (FIRE)Director/Founder
Jan. 2003 - Dec. 2007St. Paul, MN• Established and nurtured a robust network of supportive services for adult refugees, leveraging strong relationships with county officials to ensure comprehensive assistance throughout their resettlement experiences.
• Collaborated with key stakeholders to co-create and successfully implement a public health grant aimed at developing and delivering health education programs on heart disease, cancer, and diabetes to East African women.
• Fostered partnerships with over 50 immigrant-led businesses, working together to enhance economic visibility and promote entrepreneurship within the Frogtown, Eastside, and West St. Paul areas.
• Identified the unique needs and challenges faced by adult refugees and actively sought out appropriate resources and services to address those needs, facilitating their integration and self-sufficiency.
• Played a pivotal role in advocating for the well-being and empowerment of East African women by delivering culturally sensitive health education programs and promoting healthy lifestyle choices.
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