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Work Background
SIGNATURE CONSULTING GROUPHealth Equity Specialist
May. 2023
Warner Bros. DiscoveryLearning & Development Consultant at HBO Max
Jul. 2021 - Dec. 2022Global onboarding and technical training specialist, instructional designer, and DEI consultant for HBO Max; Project management and liaising across global partnerships. Led weekly Quality Assurance calibrations, tracked action items and developed learning strategies. Oversaw learning programs, reported directly to leadership across organizations. Trained external hires, scored assessments, tracked progress, evaluated customer support performance, provided coaching to call center agents & supervisors. Partnered internally with CNN, HBO Max, Discovery & Harry Potter initiatives.
HBO MaxLead Facilitator
Jul. 2021 - Dec. 2022Global onboarding and technical training specialist, instructional designer, and DEI consultant for HBO Max; Project management and liaising across global partnerships. Led weekly Quality Assurance calibrations, tracked action items and developed learning strategies. Oversaw learning programs, reported directly to leadership across organizations. Trained external hires, scored assessments, tracked progress, evaluated customer support performance, provided coaching to call center agents & supervisors. Partnered internally with CNN, HBO Max, Discovery & Harry Potter initiatives.
International Coach FederationICF Certified Coach (ACC)
Mar. 2019Arnold, MD
Anne Arundel Community CollegeAdjunct Faculty - Department of Education & English Language Learning
Jan. 2018 - Aug. 2020Arnold, MDDeveloped and led synchronous, asynchronous, virtual and in-person credit courses in the Department of Education and English Language Learning Department. Created and executed pilot coaching program coordinating collaboration amongst departments. Trained 100+ coaches for ICF accredited coaching program (International Coaching Federation). Advised various departments on training initiatives, student success, staff development. Created curriculum and tracked learning progress; Delivered custom workshops to students and faculty.
Courtney Suddes Training & CoachingEducational Consultant
Oct. 2017Trauma research is an incredible portal into the human experience - how we operate, what we need, how we heal and what it takes to be healthy & inspired - at work, at home and everywhere in between. We have data right now in a way we haven’t had in the past: brain science, extensive research, patient studies from clinicians and mental heath practitioners, social media platforms that allow people to share their stories - all of this ground-breaking information with the power to transform pain. My work is an amalgamation of the above resources, shaped into conversational, interactive and people-centered trainings that communicate the data, tell the stories of decades of research and connect with our shared experiences of striving for happier, healthier and more connected lives.
Teaching HouseTESOL Certified English Instructor
Jan. 2017 - Jan. 2017Washington D.C. Metro Area• Instructed multilingual adult English learners, beginner-advanced level, individual tutoring as needed
• Tailored lessons to individual and group needs; focus on skills training, grammar, writing, speaking, reading, listening and linguistic support
• Employed original and authentic texts; create activities targeting receptive and productive skills and language systems
• Used of a variety of media and training methods, including interactive videos, peer review, and computer‐assisted learning, to tailor lessons to individual and group needs
• Created curriculum and lesson plans
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