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Garrett - Advancing MotionSustainability Program Manager
Sep. 2023Bucharest, Romania · Hybrid
OracleSenior Program Manager | Strategic Programs and Enablement | SaaS Customer Success EMEA
Apr. 2022 - Mar. 2023Bucharest, Romania · Remote
BitdefenderSenior Program Manager | Global PMO | Strategic Initiatives
Apr. 2021 - Apr. 2022Bucharest, Romania · Remote
OracleProject Manager
Aug. 2015 - Apr. 2021On-siteAs part of the Oracle Sales and Partner Academy, my role is to lead and coordinate international training related projects and programs, for both internal employees and Oracle's partners. This role implies the coordination of local and remote teams (content developers, publishing team, third entities) in order to ensure the successful delivery of every project. • Build and drive projects plans, reflecting timelines, deliverables, activities breakdown, milestones, resources.
• Identify and resolve arising issues, establishing mitigation steps to ensure project success in terms of deliverables, schedule, and quality;
• Assess the impact of changes and manage issues and risks that may impact project development and deliverables.
• Lead weekly calls for each project/program, tracking the progress of activities and further communicate project status, impact, and issues timely to management and stakeholder teams;
• Develop strong business partnerships with Global/Regional teams, Marketing and Product teams, in order to get global/regional specific input to product training development requirements.
• Maintain awareness and knowledge of training performance and provide suitable interpretation to the management.
OracleProject Manager - Partner Enablement Events
Nov. 2012 - Aug. 2015• Coordinate all event activities that take place prior event, during event, and after event
• Manage event logistics, including scheduling events using event registration system, sourcing venue, arranging catering, sending training materials, etc.
• Communicate with internal and external audience on new training events, via marketing campaigns, newsletters, web conferences, and social media websites.
• Accurately manage training enrollments and payment processes
• Attend and coordinate on site event operations
• Assure that the event tasks are delivered as per agreed service level agreements
• Act as first point of contact for partners inquiries, and respond to or refer inquiries as appropriate
• Prepare reports and statistics for management.
InnerlookTrainer/Team-building Facilitator
Feb. 2012 - Aug. 2012Bucharest, RomaniaTrainer: • conduct training for personnel;
• convert information into instructional program;
• develop course or training objectives;
• develop instructional materials;
• develop training programs;
• identify training needs;
• organize educational material or ideas;
• participate in staff training programs Team-building facilitator and organizer :
• create the stories and exercises for the team-buildings
• assure the necessary logistic when needed
• organize the event with all the specification
• facilitate team-buildings based on brief/debrief sessions
ILearn RetailTrainer
Feb. 2011 - Jan. 2012Bucharest, Romania• Deliver training on specific topics: Customer Services, Marketing, Sales, Operational, Charisma ERP 201
• Involvement in creating and updating training materials
• Take part in re-training sessions for segments of middle management
• Review of participants and provide feedback to the Department of Human Resources • Part of several projects in the training team
Hewlett PackardSales Process and Decision Support Trainer
Mar. 2010 - Feb. 2011Bucharest, Romania• Provide virtual and face-to-face trainings on Sales tools & processes to our EMEA customers, and when needed , WW customers
• Create and maintain E-learning Sales Tools (recordings)
• Pre-training: Build and review training materials
• Post-training: Follow-up on trainings provided • Own responsibility of analyzing, understanding, interpreting customer’s training needs and coordinating them
• Apply active interest in learning, in order to provide the highest quality support to our customers
• Utilize solid knowledge of SPDS processes and internal structure in order to provide immediate solutions to customers issues on the very first contact whenever possible (during or post-training) or refer them to the appropriate contacts
• Incorporate a broad knowledge base and high level of communication skills to ensure customer satisfaction
• Perform ad-hoc tasks as requested by Training Process Lead, within agreed timelines/deadlines
Hewlett PackardCRM Business Support Specialist
Feb. 2008 - Feb. 2011Bucharest, Romania• Team member of the EMEA Central Business Support Team; we offer user setup as well as second level application support for a various number of HP tools such as Siebel 8, Forecast Tool, Yotta (reporting tool).
• Responsible for the support and setup for various Hp database and reporting tools.
• Working in close contact with local country CRM managers and higher level IT in order to prevent or resolve various issues that might influence the workflow. • Managing the communication between the E2E Reporting Team and IT on one side and the CRM County Managers on the other.
• Managing a series of Pipeline processes and assuring that the data accuracy in Siebel is maintained
• Managing the confidential deals process in Siebel • Managing the archived opportunities in Siebel
• Managing the opportunities organization vs accounts' discrepancies
• Managing the EMEA Pipeline Sharepoint
• Category maintenance in Siebel
CGSCustomer Service Representative
Sep. 2006 - Feb. 2008Telesales, Collection, Customer Care/Service, Retention
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