Courtney Jamison - Enterprise Customer Success Manager, Appcues

Feedback from Courtney’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

AppcuesEnterprise Customer Success Manager

Aug. 2021Phoenix, Arizona, United States

Pure BarrePure Barre Teacher

Jul. 2022Goodyear, Arizona, United States · On-site

CVS HealthAccount Executive - Employer Coalition

Aug. 2020 - Aug. 2021Phoenix, Arizona, United States- Leading the account as the quarterback by being responsible for the overall client happiness. - Deliver quarterly & annual reporting to clients on drug trends and financial performance. - Executing client renewals by creating positive relationships with key client partners.

FormstackCX Project Coordinator (CX Enablement)

Jan. 2020 - Aug. 2020- Provide assistance to our CX team through education, resources, and project tasks - Lead and Host all CX Webinars (~8-10 per quarter) - Triple-digit attendance and registration on most webinars (50% conversion rate) - Lead & Host all CX Lunch & Learns (Educational 30 min internal meetings) - Work on internal communication and external knowledge base - Process all Formstack Certifications - Create and provide resources for Success such as onboarding video content. - Help to identify and reduce churn for non-csm owned accounts - Help to increase NPS and App Exchange reviews

FormstackCustomer Success Manager

Feb. 2019 - Mar. 2020- Manage a book of business of roughly 200 customers with a combined MRR of $200,000. - Worked through the entire onboarding process with new customers - Provided training and guidance through best practices with customers - Worked through the renewal process with book of business maintaining 101% net retention. - Worked primarily with Higher Education clients and HIPAA clients - Lead webinars and created onboarding webinar for non-assigned CSM accounts

FormstackTier I CX Lead

Jul. 2018 - Mar. 2019None · Remote- Managed our APAC team through coaching, guidance, education, and feedback - Lead and assisted roughly 10-12 APAC members

FormstackPriority Support Specialist

Feb. 2018 - Jul. 2018None · RemoteProvided priority support to our top-paying clients while maintaining a high csat rating

FormstackCustomer Support Specialist

Jun. 2017 - Feb. 2018None · RemoteProviding customer support to our clients through high csat ratings and quick replies with accurate information

Pure BarrePure Barre Teacher

Oct. 2017 - Dec. 2018El Paso, Texas, United States · On-site

NordstromCustomer Service Supervisor

Sep. 2014 - Jun. 2017RemoteProvided support to our customer service agents by being available for escalations, feedback with customers, and backup for any unknown answers. Provided a high level of professionalism when dealing with internal and external customers.

HomeBridge Financial Services, Inc.Executive Assistant/Business Development

May. 2014 - Sep. 2014Phoenix, AZ- Responsible for managing a relationship with Real Estate Agents - Responsible for administrative tasks within the office - Coordinated all Master Mind meetings

Castle & Cooke Mortgage, LLCMarketing/Executive Assistant

Jan. 2013 - May. 2014Tempe, AZ- Responsible for managing a relationship with Real Estate Agents - Responsible for administrative tasks within the office - Coordinated all Master Mind meetings

Yelp.comAccount Executive

Jan. 2012 - Jun. 2013Scottsdale, AZ- Managed a pipeline of 200+ local and small businesses - Completed Yelp Sales Training and gained extensive sales knowledge - Managed clients through the entire sales cycle: vet, nurture relationship, and close

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

📝

Get Recommended to New Customers

👋

Connect with Like-Minded People

💸

Raise Capital

🚀