Tiffany Taylor - Senior Academics Progress Representative, Auguste Escoffier School of Culinary Arts

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Work Background

Auguste Escoffier School of Culinary ArtsAcademic Progress Representative

May. 2021Schaumburg, Illinois, United States • Provides effective advising to students actively enrolled in all learning programs utilizes problem-solving skills to address questions and concerns regarding course performance, academic status and enrollment. • Informs students on procedures for submitting academic appeals, leave of absence, and withdrawal requests. • Provides outstanding customer service and support to students, resolving Salesforce cases effectively within 72 hours. • Track low grades and maintain updated course requirements for students placed on academic warning, probation, and pending dismissal. • Collaborates with Chef Instructors to report on students' academic standing and address learning deficiencies and external factors influencing class performance. • Creates marketing materials and mass messaging for Student Services team to improve student attendance and engagement across all academic programs. • Collaborates with leadership to facilitate group and one-on-one trainings for Satisfactory Academic Progress (SAP) procedures. • Assists with training of new and existing staff on SalesForce case management, bulk messaging policies and Satisfactory Academic Progress (SAP) coaching metrics.

My Sister's House Transitional Living ProgramProgram Director

Mar. 2020 - May. 2021Charlotte, NC• Managed daily operations of the program including scheduling meetings and managing resources. • Provided direct supervision to program staff for administrative, case management, financial literacy, and therapeutic services. • Collaborated with leadership to ensure program compliance and assisted with strategic planning for future program development. • Created comprehensive reports summarizing project goals, objectives, results, and recommendations. • Monitored program activities and reported progress to senior management. • Prepared grant applications by gathering necessary program information and writing persuasive proposals for funding sources. • Established and maintained partnerships with donors and community partners to provide residents with access to short and long-term resources necessary for physical, mental, and financial wellness • Hired and trained new staff and coordinated with program Social Worker and Clinical Supervisor to develop and facilitate training workshops for interns and community volunteers. • Screened and recruited incoming residents, volunteers and potential collaborations for admission into program. • Maintained accurate records of all financial transactions related to the program's activities.

Friendship Community Development Corporation (FCDC)Compliance Officer

Oct. 2019 - Mar. 2020Charlotte, NC• Prepared and maintained compliance reports for management review. • Collaborated with senior leadership to develop strategies for addressing non-compliance issues. • Developed updated Standard Operating Procedures (SOPs) for organizational programs and collaborated with program managers to establish best practices for staff training and compliance. • Drafted reports outlining findings from internal audits, risk assessments, and investigations. • Facilitated internal audits and monitored employee activities to detect any potential violations or risks of non-compliance. • Provided guidance and support to staff on all compliance related matters.

Johnson C. Smith University - JCSUFaculty & Student Research Manager

Jan. 2016 - Sep. 2019Smith Institute for Applied Research• Founded the Student Research Ambassadors Program to promote career readiness, facilitate peer mentoring, and improve student engagement in interdisciplinary research. • Utilized qualitative and quantitative research methods to develop, implement, and assess research support programs for students using quantitative and qualitative research methods. • Facilitated training sessions with faculty research mentors to increase faculty involvement in research and offer mentoring and research support to new faculty. • Collaborated with University Library Services, the Ronald E. McNair Scholars program, and other academic programs to develop research-related activities for faculty and students. • Coordinated the faculty pilot grant program and reviewed all research proposal submissions and budget requests submitted to the department for funding. • Prepared and analyzed grant documents for annual performance reporting and maintained updated records of program funded faculty and student-centered activities. • Actively served as content contributor, advocate, and team member for the University's Quality Enhancement Plan (QEP) Steering Committee, and team lead for the “Research as a Transferrable Skill” teaching and learning initiative in partnership with Epigeum and Oxford University Press. • Co-creator of the inaugural Course-based Undergraduate Research Experience (CURE) fellowship program to support and assist faculty with the development of classroom-based research activities and assessment of student learning.

Johnson C. Smith UniversityResearch Associate & Adjunct Professor

Sep. 2014 - Sep. 2019Smith Institute for Applied Research• Maintained attendance records, created flyers, drafted program descriptions and student training materials for Smith Institute-sponsored programs and activities. • Facilitated monthly research training and advising workshops for undergraduate and graduate students. • Served as adjunct faculty in undergraduate Research Methodology & Senior Research for the departments of Business Management and Political Science, respectively. • Developed and maintained healthy rapport with students seeking advising and mentoring for various research, academic, and professional related projects, and responded to all student inquiries about research-related opportunities. • Assisted students in securing summer internships, job placement, and institutional research opportunities by serving as the department advisor for the Student Opportunity Center (SOC). • Collaborated with faculty leadership to organize and facilitate classroom visits to promote Smith Institute research support services and encourage student engagement in interdisciplinary research. • Maintained working knowledge of interdisciplinary research-related topics and updated faculty and support staff on trending instructional resources and best practices in undergraduate research.

Behavioral Health & Consulting Psychology, PLLCPsychometric Technician

May. 2014 - Mar. 2015Concord, NC• Facilitated outpatient administration and assessment of the Wechsler Intelligence Tests for Adults and Children. • Consulted with the clinical psychologist on cases involving potentially developmentally delayed clients seeking psychological testing and state-funded rehabilitation services. • Assisted with the preparation, assessment, and reporting of all clinical testing and documents as required for patients requesting psychological testing for bariatric surgery. • Conducted insurance verification and benefits pre-approvals for all new patients prior to receiving clinical assessment services.

Communities In Schools of North CarolinaCertified READS for Summer Learning Program Trainer

Jan. 2013 - Aug. 2013Raleigh, NC• Trained and certified in implementing the Reading Enhanced Achievement During Summer (READS) for Summer Learning Program. • Established and maintained relationships with Havard University Post-Doc fellows and Communities in Schools of North Carolina directors and staff to facilitate after-school lessons, interactive READS family nights, and local community engagement events. • Served as point of contact for teachers and families seeking information about the READS program mission, goals, and objectives to enhance student leaning through summer literacy.

Duke University Talent Identification ProgramPsychology Instructor

May. 2012 - Jul. 2012Sherman/Denison, Texas Area• Lead instructor of General Psychology at Austin College for the Duke TIP Program for academically gifted middle-school students. • Developed comprehensive lesson plans, in-class activities, and lectures focused on interactive, applied learning. • Collaborated with the teaching assistant, academic coordinator, and other program instructors to create a rigorous, age-appropriate curriculum that promoted healthy academic and social interaction among students to enhance students’ learning experience beyond the summer program. • Organized and facilitated parent-teacher meetings during the conclusion of the program to provide feedback on student performance and recommendations for future improvement.

North Carolina Central UniversityGraduate Teaching Assistant

Aug. 2011 - Dec. 2013Durham, NC• Teaching Assistant for undergraduate courses in experimental, general, and social psychology within the Department of Psychology. • Collaborated with instructors to develop and facilitate in-class lectures and study sessions. • Proposed and developed extra credit opportunities and quiz materials for supplemental instruction in alignment with general course content. • Managed documentation of student attendance and completed assignments, and served as the primary point of contact for student concerns regarding overall course performance. • Maintained weekly office hours for student mentoring and encouraged healthy instructor-student relationships throughout the duration of the course.

North Carolina Central UniversityGraduate Research Assistant/Assistant Data Analyst

Aug. 2011 - Dec. 2013Durham, NC• Collected and analyzed pilot survey data for the NC Center for the Advancement of Teaching (NCCAT) Dropout Prevention Study. • Utilized the Statistical Package for Social Science (SPSS) to conducted basic and intermediate analyses: descriptive/inferential statistics, Pearson r correlations, t-tests, analysis of variance, and regression analyses to ensure interpretation of quantitative research data. • Assisted graduate and undergraduate students with the development of appropriate experimental methodology. • Trained undergraduate and graduate students on the appropriate use of statistical software (SPSS), and assisted with the collection and analysis of individual student research project data.