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United States
Work Background
Royal IHCProduct Manager
Sep. 2020 - Oct. 2024NetherlandsResponsible for the digital transformation effort roadmap, aiming to identify new revenue opportunities and enhance clients´ results. By optimising the supply chain and providing a hight efficient support, contributed to downtime reduction on clients´ vessels, while increasing client intimacy.
Royal IHCDigital Product Owner
Sep. 2019 - Sep. 2020Rotterdam Area, Netherlands
Sapura Navegação Marítima S.A.Head of IT
Feb. 2014 - Jul. 2019Rio de Janeiro Area, BrazilResponsible for Information Technology organization design, planning and performance, portfolio management, security and compliance, focusing on achieving client targets, enabling infrastructure uptime to more than 99% and contributing to maintain a 96% average uptime across the fleet. Conducted IT sourcing projects to select applications to support business processes - people logistics, document management, training strategy - aiming to support the company growth from 22 to 987 employees in 3 years. Led business transformation to a data driven organization, supporting business to create an On-Shore Operation Center with 6 Vessels fully connected with data, image and sound, negotiating the entering of Sapura as a member of a beta tester company to a new analytics product - Splunk Industrial Intelligence. Implemented a Data Driven Competence Center with areas like financial, safety and supply chain, to support company’s future growth. This case was presented at the 2018 annual Splunk conference in the USA https://conf.splunk.com/files/2018/recordings/benchmark-industrial-operations-with-lot2146.mp4
Ankyla Business ConsultingSenior Manager
Nov. 2012 - Feb. 2014Rio de Janeiro, BrazilDesigned a collection process stabilization plan for one of the largest Brazilian retailers, gathering business requirements and selecting a proper infrastructure and integrations for the platform operation. Designed the governance structure for IT support, and applied data analytics to define new strategies for call center operations, focusing on costs optimization and contributing to the achievement of a return on investment of six times the project cost.
PricewaterhouseCoopers (PwC)Business Development
Apr. 2010 - Nov. 2012Rio de Janeiro, BrazilResponsible for identifying market demand and service offerings for Rio de Janeiro regional IT office, in the oil & gas, energy and healthcare industries, applying value creation, people development and business operation skills. Lead the formation of a top-performing consultants team: recruiting, hiring and training them to apply PwC business methodologies. Conducted presentations, developed proposals, created and executed project plans, in order to achieve and exceed business targets. Led clients´ process redesign projects to incorporate new technologies and identify functional requirements as criteria for selecting enterprise solutions, supporting clients in preparing for requests for proposal (RFP), mapping potential suppliers and supporting final vendor negotiations. Responsible for the IT work stream of a World Bank’s project, designing a governance and process model for a healthcare technology platform, incorporating new technologies and functionalities in order to support the transformation of Public Healthcare at one of the largest cities in Brazil.
ANKYLAANKYLA BUSINESS CONSULTING
Apr. 2007 - Mar. 2010Rio de Janeiro, BrazilResponsible for the IT aspects of the Carrefour Bank credit card collection process transformation, identifying business requirements, designing system specifications, reviewing technology, planning system data migration strategy and formulating contingence plans. Responsible for designing and implementing the employee portal for Globo TV Network, gathering user requirements, constructing a business case, developing functional and technical specs, selecting software, defining and implementing a working plan, launching and supervising the portal launch. Portal served 5K+ employees distributed all over Brazil, providing functionalities like electronic pay slip, medical expenses electronic approval and customized business group communication.
IBMBusiness Dev. Manager
May. 2003 - Feb. 2007Rio de Janeiro, BrazilLed a team of nine consultants to define, design and implement a large-scale e-learning program for Vale Mining Company, serving 10K+ employees and contributing to USD 3M in revenues to the business.
PricewaterhouseCoopersConsulting Manager
Jan. 2001 - Dec. 2003Rio de Janeiro, BrazilResponsible for technical and change management aspects of implementing enterprise portals for companies such as Pfizer Brazil, Gerdau Group, Michelin, Souza Cruz/BAT, Petrobras, Fosfertil, VR Cards, SEBRAE.
Source For Solutions LtdasIT Director and Partner
Jan. 1993 - Dec. 2000Brazil / USAImplemented localization efforts for this US-based company providing end-to-end integrated insurance claims processing technology solutions. - Managed the pre-sales teams, collaborating with team members to present the portfolio to clients, assess potential benefits, and design solution proposals
- Served as a systems integrator for the product implementation projects providing training, technical support, and project quality assurance
- Implemented successful client solutions in Brazil for Sul America Seguros, Indiana Insurance Company, and Liberty Paulista Insurance Company
Souza CruzSenior System Analyst
Jan. 1987 - Dec. 1992Rio de Janeiro, BrazilResponsible for introducing data collectors in Brazilian tobacco retail market, designing process and architecture and implementing in all sales points around Brazil.
bozano simonsenSenior Analyst
Jan. 1982 - Dec. 1987
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