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Work Background
Customer Experience Representative
Knocking INC.Customer Experience Representative
Oct. 2023 - Mar. 2024Remote · RemotePre and post-sale customer service, emails, chats, calls. Web browser systems management and operation. Inventory, logistics, shipping, refunds, sales.
Director
RK3 Audio SolutionsDirector
Oct. 2021Caracas, Federal District, Venezuela · On-siteA company dedicated to providing solutions in audio systems for events. PA systems rental, stage and In-Ear monitoring, backline, microphones, and independent channel recording. Post-production mixing and mastering. We specialize in providing support for DJs, bands, and musicians.
Visa Assistant
U.S. Embassy CaracasVisa Assistant
Nov. 2010 - Dec. 2020Caracas, Federal District, Venezuela · On-siteVisa Assistant with 10 years of experience. Competent in everything related to non-immigrant visas, immigrant visas, notary services, consular teller and Citizen Services United States. 1 year of supervisory experience, processing high-profile visas, and diplomatic visas, managing a team of 25 people, employed locally, and coordinating with US section chief officers and the Consul General. Training and adaptation of processes to other consular sections in other countries (Colombia, Nicaragua). Leadership (Presidency) of the Local Employees Association, negotiation of staff benefits with Embassy senior management, including the Chief Management Officer, Chargé d'Affaires, Ambassador, and Department of State Human Resources and Finance officials.
Draftman and Construction Supervisor
Inversiones y representaciones Bougilmar, C.A.Draftman and Construction Supervisor
Mar. 2008 - Oct. 2010Caracas, Distrito Federal, Venezuela · On-siteSupervision of small projects. Preparation of planimetry and field analysis. Worker personnel management
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