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Work Background
Product Consultant (via AND Digital)
WTWProduct Consultant (via AND Digital)
Mar. 2024 - Dec. 2024Led the strategy and delivery of new B2B product initiatives, working directly with senior stakeholders to define product visions, spin up cross-functional teams, and embed customer-centric delivery models. Coached and developed future Product Leaders, setting up Product Councils and governance frameworksthat enhanced collaboration between Product, Engineering, and Design teams, reducing feedback loops andincreasing velocity. Embedded continuous discovery and agile best practices, shifting teams from project-based delivery to continuous value delivery, resulting in a 30% faster time to value. Designed and launched a customer-centric platform that reduced user workarounds by 70% and lifted user satisfaction by 65% through iterative discovery, MVP testing, and data-driven prioritisation. Advocated for a culture of innovation, psychological safety, and outcome-driven decision-making across teams, building scalable ways of working to support rapid growth.
Product Manager (via AND Digital)
Lloyds Banking GroupProduct Manager (via AND Digital)
Mar. 2021 - Jan. 2023London, United KingdomLloyds Banking Group Designed technical roadmaps & prioritised backlogs in collaboration with engineers and solution architects to address technical & regulatory requirements. Streamlined dependencies across multiple teams and suppliers, ensuring compliance with strict legal standards & alignment with financial systems. Simplified complex technical challenges for senior stakeholders, securing approvals at key stages & driving forward product milestones. Achievements: - Improved user experience by 50% through the seamless integration of APIs for personalised content. - Strengthened cross-functional alignment by facilitating clear communication between technical & business stakeholders.
Product Consultant (via AND Digital)
ShawbrookProduct Consultant (via AND Digital)
May. 2019 - Feb. 2020Executed an MVP product roadmap aligned with a strategic product roadmap, including leading workshops, ensuring alignment with customer needs, technical feasibility & business objectives. Streamlined complex workflows to deliver more automated processes reducing processing time by 80%, simplifying user journeys & enhancing operational efficiency. Achievements: - Delivered an MVP product in a highly regulated environment & built a product function - Upskilled individuals & teams to build a psychologically safe, high-performing team across distributed Scrum teams, enabling 15% faster delivery timelines & reduced ongoing development costs.
Product Manager (via AND Digital)
PeerpointProduct Manager (via AND Digital)
Sep. 2018 - May. 2019Led Product Discovery and delivery to release. Managed and delivered an MVP roadmap on time. Mapped As-is and to-be user journeys and tech to drive product roadmap and understand tech feasibility. Worked closely with UX team to create user testing strategy and carried out user testing to drive product design and prioritise features using both qualitative and quantitative results. Worked collaboratively with cross functional team - tech team, sales, marketing and operations to drive prioritisation. Achievements: Delivered a lawyer sourcing platform all the way to release. This enabled sales and marketing to manage their resourcing, understand their user profiles, time management of their users, skills available and match the correct profiles to the right roles, enabling Peerpoint to increase the speed to delivery of a contractor by 20%, they also increased their number of contracts by 10% by month 3 since release.
Product Owner
Grainger PLCProduct Owner
Aug. 2017 - Sep. 2018Supported product discovery and led delivery, collaborating with cross-functional teams to validate user needs and prioritise features using frameworks like Weighted scoring and building out an MVP Roadmap. Leveraged user research, usability testing, A/B testing, and utilised data-driven insights from tools like Google Analytics, hotjar to inform product roadmap and measure success. Collaborated with Scrum teams to deliver high-quality outcomes, including facilitating key Scrum events. Achievements: Grainger PLC: Implemented a CMS and launched five marketing sites, increasing sales lead opportunities by 75%.
Product Management Consultant
AND DigitalProduct Management Consultant
Jun. 2017Greater London, England, United KingdomIn my role as a Product Management Consultant at AND Digital, I have had the opportunity to work with a variety of clients such as Lloyds Banking Group, WTW, AND Leaders, Shawbrook Bank. The last 2 years my focus has been on supporting leaders around Product thinking, planning and challenges and supporting them with strategic thinking and planning more effectively. By coaching individuals and teams, I have empowered them to excel in their roles and adapt their product practices to meet unique challenges. I am passionate about creating psychologically safe environments where diverse teams can thrive and innovate. I have also led cross-functional teams to design & implement impactful products. My delivery role centres around leading discovery projects & driving them into delivery, creating & aligning product strategy with user needs, ensuring our products meet business & customer goals. I have managed the full product lifecycle, from defining product strategy to prioritising product features, utilising qualitative & quantitative data to drive decisions. I collaborate closely with design, engineering, & business teams to create seamless user experiences & ensure the delivery of high-quality products that enhance customer satisfaction.
Functional Consultant
Manchester AirportFunctional Consultant
Nov. 2015 - Jan. 2017Manchester, United KingdomSabah has been part of the project since the Design phase. She has helped design, build, implement and test the implementation at Manchester Airport Group. Sabah has lead the design of Customers, which interfaces to 3rd parties as well as providing support on build, and testing of billing interfaces. This includes - Gathering functional requirements - Business process analysis - Carrying out design workshops - Writing specification documents - Data cleansing - Data analysis - Writing and executing test scripts - Supporting UAT
Functional Consultant
John CraneFunctional Consultant
Sep. 2015 - Oct. 2015London, United KingdomJohn Crane were implemting C4C solution integrated with SAP ERP. Sabah's role in the short time she was on the project was to: - Support to the functional team in performing urgent configuration activities - Data migration - Translations - Supporting UAT issue resolution
Product Analyst
Brakes GroupProduct Analyst
Jul. 2015 - Sep. 2015Ashford, KentExperienced all aspects of the software development lifecycle using an Agile Methodology with SAP’s Cloud for Sales Solution to deliver a successful solution for Brakes in tight timescales. Participated in all activities which included: - Business Process Analysis - Functional requirements - Testing - User Training - Early Live Support. Delivered and wrote user stories & test cases. Further developed core consulting skills in Business Process and Requirement Workshops and End User Training sessions.
Business Systems Consultant
CapgeminiBusiness Systems Consultant
Sep. 2014 - Feb. 2017London, United KingdomSabah is currently a Front Office Solutions Consultant at Capgemini. Sabah has worked on mulitple client facing roles. She has experienced various stages of projects as well a full project lifecycle. Through working on multiple projects Sabah has learnt to be adaptable, think on her feet and pickup anything thrown her way. She has learnt business processes, requirement gathering, how to conduct workshops and lead testing.
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