Symphony HealthSenior Account Services Manager
Feb. 2022 - Jun. 2024Blue Bell, Pennsylvania, United States¤ Coordinates value-driven (regular and ad-hoc) reporting activities to support company’s top clientele, resulting in 25% increase in year-on-year revenues or $3.0M net new business. ¤ Conducts timely and insightful research to answer questions regarding deliverables, e.g., trend breaks, data validation, etc.; provides client tool training and deliverable management activities for the company’s products and services, resulting in 4.5/5 client stakeholder ratings. ¤ Develops client relationship and understanding of client business and product installations to identify new service needs. ¤ Plans service delivery and drives use of proactive service and support mechanisms, leading to a 20% reduction in client downtime and costs.