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Work Background
20th. Judicial Circuit CourtComputer Support Technician
Feb. 2024 - May. 2024United States · On-site
Go-Go ComputersBusiness Owner
Aug. 2022Lehigh Acres, Florida, United StatesGo-Go Computers offers Home and office support and Training in Lee, Hendry, and Highlands Counties in Florida.
Party Up PublishingVice President
Jan. 2020 - Mar. 2024As the Vice President I was responsible for connecting independent authors together for the mutual benefit of marketing, editing, proofreading, graphic design, production, and branding of our titles. This included developing and teaching online training courses for new authors.
D&F Computer ConsultingOwner
Jan. 2010 - Dec. 2020I ran a small computer business that specialized in SOHO and end user's support. This included supporting user training in software such as Microsoft office, QuickBooks, anti-malware software, streaming services, and the use and selection of Hardware and peripherals that met the customers' needs.
AloricaTechnical Support Specialist
Jan. 2009 - Jan. 2010Fort Myers, Florida, United StatesI worked in a call center that provided end user support for computers, peripherals, and home electronics sold through Costco. This involved troubleshooting, implementing solutions, and Documentation of the solution. This would sometimes involve working with the manufacturer to arrange repairs or replacements. In some cases, it would require customer training.
SearsSales and Support Specialist
Mar. 2007 - Feb. 2009Fort Myers, Florida, United StatesSales and support of home electronics and appliances. This included matching the needs, and budget of the customer with the current products carried by Sears.
Hess CorporationGeneral Manager
Mar. 2004 - Jan. 2007Southwest FloridaAs the General Manager of two Hess convenient stores, I was responsible for the day-to-day operations of the store. This included the hiring, training, and supervision of all employees. My other duties included daily auditing of store inventory and sales, ordering of supplies, customer relations, employee conflict resolution, implementation of sales promotions, ensuring that the store met all health and safety standards set by corporate policy, OSHA, and the State/local regulations.
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