AAA Northern California, Nevada & UtahSales Agent
Oct. 2020 - Aug. 2021Las Vegas, Nevada, United States• Used sales techniques and product knowledge to identify customer needs, generate new sales, and retain existing insureds. Engaged in outbound calling, email, and follow-up, along with cross-selling and up-selling new and existing customers
• Conducted insurance reviews to identify a range of suitable products. Used provided tools and underwriting guidelines to assess risk, recommend appropriate products and related coverage, and to quote, bind and issue policies
• Built rapport and provided members with an excellent customer service experience to create member satisfaction and loyalty
• Responded to customer inquiries and requests; often assisted the insured in initiating the first notice of loss on claims