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Work Background
RE/MAX Sea to Sky Real EstateLicensed Realtor®
Dec. 2021Squamish, British Columbia, Canada
The Backcountry Hut CompanyClient Manager
May. 2021 - Apr. 2023Squamish, British Columbia, Canada
Equilibrium ConstructionProject Manager & Business Consultant
Mar. 2020 - Apr. 2021Optimized staffing levels/retention, internal project and business processes, created client onboarding process
- Created internal employee review system along with internal employee growth plans and strategies
- Implemented a standardized Proposal Presentation for potential new clients outlining their project scope, schedule and estimated budget
- Implementation of a new structure for billing on projects
FreelanceRS Project Manager & Business Development Consultant
May. 2018Project Management & Operational System and Business development
Gaile Guevara Studio Ltd.Operations Manager & Business Consultant
May. 2018 - Feb. 2021Optimized internal business processes including Project Management, Budget & Operational forecasting - Created new criteria and documentation for client and employee onboarding - Increased revenue by optimizing utilization of contract workers for demanding scheduling periods - 10% increase in employees billable vs. non-billable hours by implementing new Project Management processes including new templates, time logging and tracking practices, along with optimizing proposals for new projects - Created project and budget forecasting templates
lululemonSweat Collective Program
Mar. 2017 - May. 2018Vancouver, Canada AreaBrand & Community Athletes Discount Program Program Manager for the Athletes Incentive Discount program “the Sweat Collective” – Lululemon stores enroll local trainers and influential athletes an exclusive discount of 15% off items purchased in their local store. The Executive stakeholder team requested this program be updated and improved
- Rolled out a series of changes that resulted in a revenue increase of $950K sales year-over-year
- Creating and rolling out training plan content for 360 North American stores
- Implementing the Discount Program Globally by extending to our European and Asian markets
- Working with Senior Directors in each Global area to create a specific training plan for their region
lululemonNew Store Opening Project Manager
Jan. 2015 - Feb. 2017Vancouver, BCNew Store Opening Project Manager One of 4 New Store project managers responsible for North American North-East and South-East regions
- Opened 19 New Store locations – new to market in specific targeted regions
- 14 Renovations with a Temporary space [this meant moving the stores contents and staff to a temporary space to maintain and hit sales targets while the renovation took place, then moving them back]
- 12 store relocations – essentially, these were new stores within an established market, relocated to better areas
NBD CreativeProduction Manager, Associate Producer
Apr. 2014 - Dec. 2014Vancouver, BCProduction Manager/Associate Producer
- Production manager/coordinator and executive producer for 3 RCMP television commercials - Increasing monthly income by 6% by implementing a tracking system to rent their equipment for projects they worked on and projects they were not working on.
Cork & FinGeneral Manager, Events/Project Manager
Jan. 2012 - Apr. 2014GastownCork & Fin Restaurant General Manager, Projects/Event Manager
- Managed day-to-day operations of the 70 seat, Gastown Restaurant
- Championed the projects and events revenue stream overseeing and booking both in restaurant and catering events. This saw a quarterly revenue increase of $10,000+
- Partnered with the executive chef to create an additional revenue stream offering lunches through Foodee, which increased our monthly revenue by 4% without increasing labour costs
MB Inc.Director of Operations, Project Manager
Jun. 2010 - Dec. 2011Director of Operations
- Operational Director of 4 restaurants
- Oversaw all restaurant General Managers, monthly, quarterly, and annual budgeting
- Created and implanted staffing plans with each General Manager for their specific business forecasting
- Responsible for the overall renovation and restoration of the historic Save On Meats building - Hired and managed trades for the renovation, managed the build budget, build schedule, and implemented the hiring fair for the initial 40 employees
- Created and implemented training programs for each specific outlet/business role within MB Inc
Boneta RestaurantGeneral Manager
Mar. 2009 - Jul. 2010Boneta Restaurant General Manager, Projects/Event - Managed day-to-day operations of the 110 seat, Gastown Restaurant
- Increased revenue by 6% in 2009 and 12% in 2010
- Created and implemented training programs for all areas of front of the house staff
- Assisted in securing the contract to have Roots Canada exclusively use Boneta Restaurant during the 2010 Olympics to host their private events
Chambar RestaurantFine Dining Server
Mar. 2007 - Mar. 2009Vancouver, BCServer at highly acclaimed Vancouver restaurant. During my last 5 months working at Chambar I was a lead server, which entailed closing duties and shutting the restaurant twice a week.
Donnelly Hospitality ManagmentBar Manager, Denman St. Free House
Aug. 2004 - Mar. 2007Vancouver, BCBar Manager at Free House and Granville Room. Duties included, liquor orders, maintaing par levels, inventory, daily restaurant operations, cash outs.
Fairmont Hotels & ResortsFine Dining Server
Apr. 2002 - Aug. 2004Vancouver, BCFine dining server in Herons restaurant at the Fairmont Waterfront Hotel.
Fairmont Hotels & ResortsFine Dining Server
Feb. 1999 - Feb. 2002Chateau Lake Louise, ABWorked as a banquet server at the Fairmont Chateau Lake Louise, later promoted to working in the prestigious Walliser Stube Dining Room.
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