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Network Power<100 people
Roles
💰50%
Investor & VC
🔥50%
Startup Founder
✨50%
Business Owner
Geos
🇺🇸50%
United States
Work Background
ARD LogisticsHR Generalist
Sep. 2022
Mercedes Benz US InernationalSenior Benefits Specialists
Apr. 2020United States
ARD LogisticsHR Generalist
Mar. 2016 - Sep. 2022Vance, AL
FaureciaHR Generalist
May. 2014 - Dec. 2015Tuscaloosa, Alabama Area
Johnson Controls AutomotiveContract Recruiter
Mar. 2012 - May. 2013McCalla, AlabamaRecruit, screen, and select candidates to interview for various positions in the plant.
Building and Earth Sciences Inc.HR Coordinator (Contract)
Jun. 2011 - Sep. 2011Birmingham, Alabama AreaProvided support to the Human Resources function in the areas of recruitment/hiring process, HR policies, benefits administration, payroll, and training and development.
National Association of African Americans in Human Resources - Birmingham ChapterVP of Administration
Jan. 2010 - Dec. 2010
Protective LifeRecruiting Coordinator
Jan. 2010 - Aug. 2010Birmingham, Alabama AreaSerrved as first point of contact for job applicants. Facilitated hiring process – coordinated interviews, testing and related activities for recruiters and applicants. Provided reports and administrative support through analyzing HR metrics.
University of PhoenixInstructor/Facilitator
Oct. 2009 - Jan. 2010My role is to help prepares students to address the concepts of personnel development as managers. Students learn criteria for developing effective job analysis, appraisal systems, and appropriate career development plans for employees. Studentsl learn from a variety of methods such as case studies and role plays. As the facilitator I help students understand what it takes to be a successful manager.
2006 to 2009Human Resource Information Specialist
Sep. 2006 - May. 2009Work in partnership with the HRIS team with emphasis on evaluating, designing, and maintaining the company's Human Resources Information Systems.
Monitor audits, data entry, and maintenance performed by HR Data Administration to ensure system data integrity.
Provide technical support by managing/coordinating various administrative functions in support of the HRIS group.
Perform system test plans, including user acceptance testing, as well as thorough review, analysis, and documentation of test results.
Generate multiple reports, queries, and other documentation for Human Resources to aid in personnel management and tracking; solid proficiency in use of PeopleSoft HR v. 8.3 and PeopleSoft Payroll Interface.
Continually utilize/apply extensive knowledge of key UR functions, including employment, benefits, payroll, employee relations, compensation, and affirmative action.
Served as liaison between employees and service carriers/insurance companies to facilitate communication, request policy and benefits updates/changes, and quickly identify and resolve issues relative to benefits. Coordinated and assured compliance with federal and state regulations, including COBRA and FMLA standards.
Blue Cross Blue Shield of AlabamaCustomer Service/Sales Specialist
Jan. 2001 - Jan. 2006Served as a primary communications liaison, interacting extensively with subscribers, group administrators, providers, agents, and the general public.
Specialized in marketing dental insurance to existing and prospective members, as well as providing/presenting company's line of insurance products and services.
Applied extensive knowledge of medical terminology and medical coding in answering claims inquiries, providing benefits information, and resolving issues associated with claims disputes and eligibility.
Conducted in-depth analysis of benefit applications to identify errors, discrepancies, and account issues, rendering judgment on action required for successful resolution.
Recognized for ability to turn a difficult customer into a satisfied customer while making the most of opportunities to "sell" the organization and maintain the customer's good will.
Instrumental in substantially increasing dental insurance sales with over 95% coverage throughout Alabama. Interfaced extensively with key business accounts, including GE and Provider, emphasizing such services as eligibility, premium issues, and enrollment procedures. Selected to serve on project board for testing of CIS applications.
Sitel CorporationCustomer Service Representative
Jan. 2000 - Jan. 2001Provided clients with comprehensive information relative to Capital One credit card accounts. Utilized extensive knowledge of Sitel's products, services, and systems to assist clients and promote services tailored to individual needs.
Continuously identified opportunities to upgrade/upsell products to qualified cardholders. Conducted ongoing follow-up/account support to assure client satisfaction with company's products and services. Screened potential clients through information gathering and research to determine eligibility and credit-worthiness. Assisted marketing department with implementation/promotion of special sales promotions. Answered high-volume billing inquiries, conducting research, and providing effective problem resolution relative to billing/payment issues and account discrepancies.
University of AlabamaResident Assistant/Campus Promotions
Jan. 1996 - Jan. 1999well-developed client/public relations skills and increased student enrollments, providing group tours of campus and housing to promote the university, its facilities, services, and special programs.
Served in an administrative role, coordinating and maintaining office operations, including greeting/directing visitors, answering inquiries, processing/verifying student housing applications, and other support functions.
Composed and prepared correspondence and coordinated bulk-mailing of various campus-related documents.
Independently managed office operations in absence of supervisor, utilizing strong decision-making and problem resolution skills.
Successfully promoted campus events and activities through creation, preparation, and distribution of flyers; significantly increased student involvement, volunteerism, and participation in special programs.
Counseled students regarding personal and academic concerns. Provided off campus educational field trips for students.
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