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Work Background
Valo NetworksExecutive Assistant
Oct. 2023Calgary, Alberta, Canada · On-siteI am tasked with supporting the CEO and executive team of Valo Networks. Through driving process optimization to enhance efficiency. Schedule management, coordinating daily operational office activities and communications through follow up. As well as delivery of special projects on behalf for the executive team.
Valo NetworksAdministrative Assistant
Mar. 2023 - Oct. 2023Calgary, Alberta, Canada · On-siteStay tuned!
Appliance Clinic LTDOperations Manager
Aug. 2022 - Mar. 2023Calgary, Alberta, Canada · RemoteManagement and oversight of the office team to execute administration, scheduling, and daily issue management for 15 multi discipline field install technicians. Personally responsible for installation work order management and scheduling, client relationship management, installation technician issue management and coordination. Integrated closely with a leading appliance wholesaler and Calgary's largest residential builders to manage complex supply chain challenges and multiple professional and retail stakeholders in a fast paced environment. Led corporate HSE initiatives, maintaining field inspection schedules and compliance with FLHA policies. Fielding, prioritising and assisting our direct customers, our wholesalers customers, our appliance technicians, and our office team with resolving escalated issues in real time. Analysing and updating systems, performance and compliance auditing of team members for customer and company wide visibility and accountability.
Appliance Clinic LTDOffice Manager
Nov. 2016 - Aug. 2022Calgary, Alberta, CanadaManagement and oversight of the office team to execute administration, scheduling, and daily issue management for 15 multi discipline field install technicians. Personally responsible for installation work order management and scheduling, client relationship management, installation technician issue management and coordination. Integrated closely with a leading appliance wholesaler and Calgary's largest residential builders to manage complex supply chain challenges and multiple professional and retail stakeholders in a fast paced environment. Led corporate HSE initiatives, maintaining field inspection schedules and compliance with FLHA policies. Fielding, prioritizing and assisting our direct customers, our wholesalers customers, our appliance technicians, and our office team with resolving escalated issues in real time. Analyzing and updating systems, performance and compliance auditing of team members for customer and company wide visibility and accountability.
Sobry HomePROFESSIONAL CAREGIVER
Aug. 2015 - May. 2018Bragg Creek, Alberta, Canada
Añejo YYCBartender / Day manager
May. 2014 - Sep. 2016
Group 933 hospitalityGENERAL MANAGER/DAY MANAGER
Mar. 2010 - May. 2013Calgary, Alberta, CanadaAccountable for building sales and relationships with every customer. Spearheaded data research and analysis to create schedule forecasts and predict future staffing needs . Recruitment, hiring, and training new members of the team. Provided coaching and disciplinary actions, as necessary. Planning and coordination of the team around upcoming events. Updating our social media portals daily. Sent weekly sales reports to fellow managers.
Consumer Impact Marketing, Ltd.EXPERIENTIAL MARKETING COORDINATOR + MERCHANDISING REPRESENTATIVE
Jan. 2004 - Oct. 2007Calgary, Alberta, CanadaEngaged consumers in a positive brand experience. Responsible for reports to regional/national representatives on daily stats and customer experience reports.. Resource for product knowledge and fielded questions pertaining to the various brands. Coordination of scheduled events with our team and site.
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