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Work Background
IGT SolutionsOperations Manager
Dec. 2023 - Apr. 2025Bogota, D.C., Capital District, Colombia
IGT SolutionsAssistant Manager
Jul. 2022 - Dec. 2023Bogota, D.C., Capital District, ColombiaAssistant manager for retail campaign in BPO
IGT SolutionsTeam Supervisor
Jan. 2022 - Jul. 2022Bogota, D.C., Capital District, Colombia
IGT SolutionsCustomer Service Agent
Jul. 2021 - Jan. 2022Bogota, D.C., Capital District, Colombia
Global Exchange International SASLanguage Specialist
Mar. 2021 - Jun. 2021Bogota, D.C., Capital District, Colombiaguide the aspiring AuPairs ok their language skills and processes to apply as an AuPair and be able to showcase their abilities and make their adjustment processes smother
24-7 IntouchCustomer Service Specialist
Sep. 2020 - Mar. 2021Bogotá, Capital District, Colombiaretail SME un charge of new waves to show processes and ensure their correct handling of cases
EXLCall Center Representative
Jan. 2020 - Aug. 2020Bogota, D.C., Capital District, Colombiarepresentative for health company, understanding the customers needs, learning the importance of empathy and proper wording to informa the customers of any procedure and need.
TeleperformanceMedical Interpreter
Jun. 2018 - Oct. 2019Bogota, D.C., Capital District, Colombialanguage interpreter from English-Spanish and Spanish-English, to assist in the communication between the medical specialist and the patient that requieres assistance, was also able to do the same work for social workers assisting incoming patients and their relatives if necessary
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