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Work Background
Senior Supervisor, HR SSC
Ford MagyarországSenior Supervisor, HR SSC
Dec. 2024Budapest, Hungary- Leading a team of 10 HR Associates. - Managing the daily operations for employee lifecycle processes and L&D admin. - Ensuring that department objectives are met. - Coordinate process transitions and process improvement projects.
Training Supervisor
Concentrix Services Hungary Kft.Training Supervisor
Feb. 2024 - Dec. 2024Pécs, Baranya, Hungary- Leading a team of 3 trainers. - Training needs analysis, planning and designing training materials. - Ensuring KPIs are met. - Stakeholder management. - Coordination of the onboarding process.
Learning Project Manager
SPAR MagyarországLearning Project Manager
Oct. 2021 - Nov. 2023Bicske, Fejér, Hungary- Leading a team of 3 e-learning designers. - Managing the LMS (Totara) of the company (10 000+ users) incl. roll-out to different departments. - Planning and managing LMS related budget. - Designing and improving processes around the LMS. - Improving training materials to enhance learning effectiveness (e.g., with blended learning). - Selecting and managing external providers. - Setting up relevant KPIs; reporting. - Coordinating the course creation process, stakeholder management. - Creating e-learning courses (with Articulate Storyline and Rise).
HR Training and Communication Specialist
Ford Közép- és Kelet-Európai Értékesítő Kft.HR Training and Communication Specialist
Dec. 2019 - Oct. 2021Budapest- Owning and developing the training strategy of the HR SSC. - End-to-end recruitment. - Onboarding of new employees. - Designing and delivering training classes. - Collaboration with supervisors, managers and SMEs to assess training needs. - Planning and executing activities to increase employee engagement. - Designing and implementing global projects in cooperation with other SSCs. - End-to-end recruitment.
HR SSC Lead Transactions Representative
Ford Közép- és Kelet-Európai Értékesítő Kft.HR SSC Lead Transactions Representative
May. 2019 - Dec. 2019Budapest- Workload distribution, preparing shiftplans. - Creating an onboarding plan for the new joiners, delivering process, system and soft skill trainings. - Processing HR employee lifecycle requests, handling escalations.
HR SSC Transactions Representative
Ford Közép- és Kelet-Európai Értékesítő Kft.HR SSC Transactions Representative
Jul. 2018 - Apr. 2019Budapest- Go-live preparation activities in the newly established SSC, such as: - Leading a project-group to ensure the go-live readiness of the CRM-Tool. - Process reviews and corrections, frequent meetings with the in-country business, stakeholder management. - After go-live: Processing HR employee lifecycle requests.
L&D Coordinator, Trainer
SPAR MagyarországL&D Coordinator, Trainer
Apr. 2016 - Jun. 2018BicskeOD-projects (see details in the "Projects" section): - Modernization of learning and development (project manager) - Leadership development (project manager, assessor on Development Centers) - Competency-based recruitment and onboarding - Reducing fluctuation Coordinating the implementation of the exit questionnaire. Managing e-learning systems and processes. Organizing and delivering soft skill trainings. Designing and developing training materials and e-learning courses.
Sales Support Specialist
IBMSales Support Specialist
Aug. 2015 - Apr. 2016BudapestSupporting the daily work of the Account Managers Proposals, contracts, pricing approvals, administration.
Customer Service Representative
bpCustomer Service Representative
May. 2011 - Jul. 2015BudapestOrder entry, answer order related questions, complaint handling, administration, cooperation with the sales representatives. From February 2012: Siebel super user (system testing, reports, trainings) From September 2014: Focal point for Quality Management related questions (ISO 9001, ISO 14001)
Trainer
buw Hungary Kft.Trainer
Aug. 2009 - May. 2011PécsDelivering trainings for new joiners, retraining of employees, workshops. Coaching, training on the job (soft skill, hard skill, cross-selling). Designing training materials.
Customer Service Representative
buw Hungary KftCustomer Service Representative
Jan. 2008 - May. 2011PécsAnswer incoming calls, problem solving, complaint handling, administration. Training on the job for new employee.
Teacher
Általános Iskola, Alapfokú Művészetokt. Int. és Egységes Pedagógiai Szakszolg. (Elemetary School)Teacher
Jan. 2006 - Dec. 2007BólyTeaching German Language and Literature, Natural scieneces and Geography.

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