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Work Background
Samsung ElectronicsSr. Instructional Design, Media, and Experience Designer
Aug. 2023Plano, Texas, United States
TIMES TEN WineryEvent Assistant/ Wine-tender
Jun. 2022Dallas, Texas, United StatesAs an event assistant and wine-tender I oversee the guest experience for the main pubic areas as well
as private events. From the moment the guests arrive it is my responsibility to ensure the guest has an
inviting and memorable experience. Tasks include recommending and serving guests Times Ten wine
as well as suggesting food parings to enhance the tasting experience. For private events I oversee the
execution of the catering menu, table settings, event details, and serve guests either as bartender or
event staff. For most private events I exceed the minimum sales requirement by 30% and increase
overall revenue for the establishment.
Awesome Events Inc. Production Assistant
Oct. 2021Dallas, Texas, United StatesAs a project assistant I oversee event scheduling, communicating from begin to end of event with
customers and vendors. I coordinate product schedules and deliverables to maintain timelines and assist
with project scope, schedule, and budget aligned with client expectations and business objectives.
I offer support for new processes and governance development to adapt to rapidly evolving project
needs.I also use expert administrative abilities to manage files, correspondence and project reports,
process pay applications according to schedules and contract terms.
In the last 2 years I managed all of the hospitality tent event needs for the Dallas Open at SMU and
assisted with the production of the GSV Summit at SMU in April, 2023.
Lowe's Construction, LLCOffice Manager
Mar. 2017 - Aug. 2020Dallas, Texas, United StatesEngaged potential audience by creating web content / email campaigns, maintaining social media, and optimizing SEO. Applied for city permits, locates, and all applicable contracts, forms, and correspondence for projects. Managed accounts payable and receivable by using QuickBooks on daily basis. Created estimates and presentations for potential builders and other clients. Key Accomplishments:
• Followed up with customers after the completion of projects to ensure the highest levels of client satisfaction.
• Served as a Payroll administrator, HR manager, and Operations manager; oversaw a wide range of administrative and operational functions with an emphasis on increasing efficiency and productivity. • Facilitated the organizational success as well as improved project completion and payment turnaround time from 60-90 days to 30-60 days.
• Ensured the accuracy of all project paperwork by communicating with city municipalities and contacted inspectors and other field representatives to inspect projects on- site.
NetpiqueSales Representative
Jul. 2016 - Mar. 2017Dallas, Texas, United StatesCollaborated on high priority projects with tact and a strong attention to detail. Performed diversified tasks, including scheduling daily tasks based on immediacy and importance. Drove user engagement by researching competitive advantage while targeting prospective client needs.
Key Accomplishments:
• Stimulated new opportunities, increased new customer percentage by 50%, improved customer retention rates by 65%, and exceeded quarterly sales performance metrics. • Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
• Coordinated with superiors and colleagues to steer business success and achieve organizational objectives. • Demonstrated success planning and presenting solutions, while creating detailed plans and frequently monitored progress to meet project goals.
Coverall Health-Based Cleaning SystemSales Representative
Jul. 2014 - Nov. 2015Dallas, Texas, United StatesParticipated in client acquisition and retention through cold-calling prospective customers and generating leads for sales contract. Created detailed sales plans and ensured the smooth execution and completion of projects.
Key Accomplishments:
• Delivered detailed presentations explaining the effectiveness of switching to Coverall and using a proven, monthly cleaning service.
• Trained new sales representatives and presented training suggestions at weekly meetings to encourage progressive professional development.
• Ensured sustainable growth of business, exceeded projected monthly sales for territory by 18%, and expanded sales territory by additional 25% for southeast Dallas territory through coordinating full sales cycle.
Liberty National Life Insurance CompanySupervising Agent-Insurance Agent
Nov. 2013 - Jul. 2014Dallas, Texas, United StatesSUPERVISING AGENT-INSURANCE AGENT
Accelerated revenue growth and led sales department with highest monthly sales within five consecutive months. Created training curriculum for sales retention and cold call appointment setting. Created and presented weekly presentations explaining successful sales and planning techniques.
Key Accomplishments:
• Developed and implemented community outreach programs, while adhering to organizational policies and procedures.
• Supervised a sales team that increased from two to eight agents within the timespan of three months. • Met and exceeded weekly sales goals by 10 to 20% over a six-month reporting period.
Self-employedDigital Marketing Manager
Mar. 2013Texas, United StatesAs a digital media manager I create and implement social media strategies and campaigns for
small businesses.
I utilize web analytics tools to determine what social media and market trends will work best
for the client and I then implement forward-looking insights on new strategies, technologies
and emerging best practices to deliver strongest ROI.
I also update and design websites, manage newsletters, and create event specific graphics and
social media campaigns to create awareness and engagement.I design and create all social
media graphics using Adobe and Canva software using brand colors, logos and messaging.to
maintain a consistent brand concept
For a non-profit that I recently worked for I increased followers and engagement by over
40% over a 10 month period and increased event attendance and fundraising participation
through exciting call to action to social media campaigns.
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