Rootz LTDRegulatory Compliance- and RG Governance Manager (MGA - GGL - AGCO - NGA)
Dec. 2023Malta• Developing, implementing, and updating policies and procedures for the company;
• Ensuring that the company complies with all relevant regulatory and responsible gambling regulations and guidelines set forth by the regulatory authorities its licensed with;
• Providing training to employees at all levels of the organization to ensure they understand regulatory requirements and responsible gambling principles;
• Overseeing the implementation of regulatory compliance requirements and responsible gambling initiatives and regularly monitor their effectiveness by analyzing internal policies and procedures, data related to customer behavior, and collaborating with internal teams to assess the impact of responsible gambling measures;
• Conductsing risk assessments to identify and assess potential compliance risks and areas of concern related to responsible gambling and develop strategies to mitigate these risks;
• Collaborating with various stakeholders, including regulatory authorities, industry organizations, and community groups, to promote responsible gambling initiatives and share best practices;
• Ensuring the company maintains open and transparent communication with customers about responsible gambling practices, resources for support, and available tools for managing gambling behaviors. This includes providing clear information on the company's website, in marketing materials, and through customer support channels;
• Handling of complaints and Alternate Dispute Resolution (ADR) communications.