State of FloridaUnemployment Claims Specialist
Apr. 2020 - May. 2023Orlando, Florida, United StatesReceive and prioritize claims, questionnaires and other unemployment related data. Analyze individual case information by reviewing data accessed through the PC, from documented telephone calls or document images, to determine if the facts warrant a response. Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents. Respond to a state agency with all pertinent details within the time frame allowed by the state or departmental procedures. Initiate timely telephone calls, faxes or emails to customers, completed by co-workers, to obtain, document or pass along needed information. Works as a team with our Unemployment Insurance Consultants to ensure accurate and necessary information retrieved from customers is documented clearly and thoroughly into our database. Ensures that work is accurate and complete, processed in a timely manner with proper spelling and grammar. Investigates and resolves state agency concerns with supervisor, other departments and/or State Relationship Managers in a timely manner.