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Work Background
Thekla, Inc.Studio Manager & Producer
Aug. 2016Denver, Colorado, United States · Hybrid• Manage team resources for most reasonable efficient use • Prepare materials related to release on Xbox, Playstation, PC, and other platforms • Create schedules to milestones for upcoming events such as conferences • Understand and communicate issues facing various types of gameplay, artistic, and technical considerations in order to help find and drive solutions with the team • Passionately articulate goals and team principles to help form a stimulating and fun environment/culture • Guide team and ensure quality and vision are being maintained • Lead meetings and summarize for consistent communication (weekly check-ins, art coordination, etc) • Field press inquiries and manage related materials • Demonstrate skill outside Production-related duties in areas such as Recruitment, Office Management, Human Resources, and Community
MightyPlayAssociate Producer
Aug. 2013 - Aug. 2016San Francisco, CA• Work with production and team leadership to develop content and feature updates • Effectively communicate the core experience of the content and feature updates to get buy in from leadership on the game across multiple studio locations • Partner with a Director of Production and Producers to guide team development to efficiently produce high quality work on time and on budget • Understand game market trends, patterns and customer requirements, and develop features that meet the goals set by the business • Understand and communicate issues facing various types of gameplay, artistic, and technical considerations in order to help find and drive solutions with the team • Passionately articulate goals and team principles to help form a stimulating and fun work environment/culture • Guide team and ensure quality and product vision are being maintained. Ensure that this vision is aligned with the production executives' and studio's visions • Establish knowledge on a range of new and innovative technologies and gaming content • Participate in discussions with senior team leadership to contribute to broader roadmap strategies and evolving priorities • Attend meetings to represent Mighty Play about all aspects of the product including content, technology, art, and game design • Demonstrate skill outside Production-related duties in areas such as Recruitment, Office Management, and Market Research/Focus Testing
ZyngaAssociate Producer
Mar. 2012 - Jun. 2013San Francisco, CA• Worked cross-functionally with vendors, QA, devs, artists, and designers to push art and features from concept to reality • Led daily stand-ups; engaged in user stories, prioritized user-story backlog; removed blockers • Coordinated releases in sprints (knowledge of JIRA and working knowledge of Greenhopper); tracked deliverables, assets, deadlines, and budgets • Acted as liaison with developers, designers, QA, PMs, and Localization • Created and implemented feature design process • Oversaw production of additional creative tasks, such as copy and localization • Partnered closely with Art Directors, Lead Artists and Production team to help define, build and maintain a strong outsourcing pipeline
ZyngaPlayer Advocate and Service Lead
May. 2010 - Mar. 2012San Francisco Bay Area• Create and implement policy for CS agents to efficiently provide Player Advocacy & Support for Zynga Games. • Generate analytical reports on game feature issues. • Disseminate studio releases and bug fixes to CS agents for player notification and assistance. • Innovate new practices for CS Sites to better handle user contact flow and improve player experience. • Advise studio on best ways to serve the players and encourage the implementation of this advice • Advise and set up CS support for Localization needs as games are released in foreign languages. • Work with the Dev Teams in Studio to build and improve CS Administrative Tools and game flows.
Spreadsong, Inc.User Support and Education/Project Manager
Mar. 2010 - Jan. 2011The voice and support for users of the mobile apps developed by the company. Primary person to do testing/Quality Assurance and took on various other projects to keep the company organized.
Ingenio, Inc.Risk Management/Community Policy Representative
Jun. 2007 - Jun. 2010The first line of defense for risk and policy violations for the users and providers on the company's Earn-Per-Call/Live Advice technology platform and websites.
ZipcarMember Services Coordinator
Jan. 2006 - Jan. 2007The office representative responsible for providing customer service and support to Zipcar customers by handling or routing issues that are escalated from the Call Center, and being an advocate for the customer within the Zipcar office team.
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