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Work Background
OracleSr. Cloud Engineer
Aug. 2021São Paulo, BrasilTechnical consultancy and executive presentation for the Oracle Cloud IaaS and PaaS environment, evangelizing the brand and delighting customers.
Implementation of contacting methods with customers from all segments, significantly increasing the conversion rate and satisfaction.
Claranet BrasilSenior Infrastructure Specialist
Dec. 2020 - Aug. 2021Barueri, São Paulo, Brasil- Installation, configuration and administration of File Server, Print, Database, E-mail, Backup, Web, Firewall, Proxy, Antivirus, Monitoring, AD, DNS, WINS, DHCP, VPN, and others.
- Managing Red Hat Virtualized Environments (RHEV), - Implementation of Windows and Linux Virtual Servers
- Participates in customer’s large scale projects, delivering the planned environments ready to use
- Private and Public cloud management.
US PharmacopeiaIT Supervisor
Feb. 2019 - Oct. 2020Barueri-Leadership and supervision of members of the IT infrastructure teams in South America and Africa, ensuring the availability of adequate qualified resources to meet the required service levels.
-Management of the performance objectives and professional development of the IT infrastructure team, including the initiation, monitoring, review and validation of individual training and development plans. -Technical support and guidance to the IT infrastructure team, with direct involvement in incidents or problems and acts as a escalation point so that incidents are resolved in a timely manner. -Responsible for ITIL disciplines, covering Incident, Problem and Change Management, implementing policies / standards to improve the quality and efficiency of support services. -Support and administration for VMWare and HyperV, Cisco Switches, firewall and routers. -Responsible for the general availability of the system and maintains a resilient infrastructure to reduce failures. -Installation, configuration and administration of File Servers, Printing, Database, E-mail, Backup, Web, Firewall, Proxy, Antivirus, Monitoring, AD, DNS, SCCM, DHCP, VPN, among others. -Administration and negotiation of outsourcing contracts that generated a reduction of CAPEX and OPEX by approximately R $ 250,000.00. -Management of the deployment and support of desktops, laptops and printers, and productivity tools such as Outlook, MSOffice, Teams and Planner. -Control of the delivery of individual and team projects allocated within aggressive delivery deadlines. -Monitoring of critical business systems and processes. -Management and coordination of technical support for all equipment and IT peripherals in the offices in South America and Africa, taking care of the entire life cycle of the equipment -Maintenance of the schedule of formal service reviews with the main stakeholders and the management of the main outsourced suppliers.
Warburg Pincus do BrasilSR. IT Analyst
Sep. 2014 - Jan. 2019São Paulo Area, BrazilResponsible for Infrastructure and Data Analysis of Warburg Pincus in Brazil INFRASTRUCTURE ANALYST (not limited to)
* Management and coordination of the technical support of all IT equipment and peripherals of the Brazilian office, taking care of all the equipment lifecycle
* Management of Outsourcing contracts were able to reduce CAPEX and OPEX on approx. R$ 70.000,00 / year with an economy of approx. R$ 190.000,00 since i joined the company.
* Installation, configuration and administration of File Server, Print, Database, E-mail, Backup, Web, Firewall, Proxy, Antivirus, Monitoring, AD, DNS, WINS, DHCP, VPN, and others.
* Maintenance of servers and tape libraries to maintain the smooth running of the data center
* Monitoring the maintenance of the telephony and data system, dealing directly with the presidency of Vivo
* Control of the company's IT costs stipulating the priorities of necessary expenses, achieving a reduction of over 40% in landline and mobile phone bills
* Support for Bloomberg terminals and the Add-In CapitalIQ, ThinkCell and MacAbacus
* Assisted in the implementation of the new Cisco telephony system - CUCM
* Support video conferencing rooms and telepresence user CISCO / Tandberg DATA ANALISYS MANAGEMENT (not limited to)
* Database Analysis in Access aiming improvement and performance gains for routine activities of the company, using programming .VBA
* Analysis of financial spreadsheets, also seeking performance gains using integration with Microsoft Access and coding .VBA
* Preparation of financial PowerPoint presentations using supplements as ThinkCell, MacAbacus, CapitalIQ and Bloomberg
Hewlett-PackardAsset Analyst III
Feb. 2013 - May. 2014São Bernardo do Campo, SP, Brazil* Management of all IT assets lifecycle (End-user-computers and servers) for clientes like VALE, NET, BRASKEM and TAM
* Analisys of large volumes of data and automation of manual tasks with advanced use of Microsoft Access and Excel (including macros) * Coordination and training of international field teams.
Intel CorporationPC services Consultant
Aug. 2012 - Sep. 2012São Paulo, BrasilInvited by CompuCom and TalentTrust to return to PC Services as a part time consultant, i had the opportunity to perform all the services previously mentioned, and adding the following responsibilities: * Reorganization and improvement of the stockrooms and workbenches * Training the new permanent technicians, helping CompuCom and TalentTrust to deliver high-quality customer experience to Intel employees., SharePoint e Project Server
Hewlett-PackardSUPPORT ENGINEER for Microsoft Corporation
Mar. 2012 - Feb. 2013São Bernardo do Campo, São Paulo* Acting on the front line, I attended Premier Professional clients of Microsoft Corporation, providing technical support to clarify doubts, which guaranteed quality in the provision of the service.
* Investigation of critical problems problems in large IT infrastructure environments, taking care of the immediate solution, or when it was not possible, directing to the appropriate areas. I followed the entire process until the problem was solved, and made the interface between the customer and the technical area, guaranteeing satisfaction and adherence with the Microsoft brand.
* Improved support for the following tools: Windows XP, 7 and 8, Windows Server 2003, 2008 and 2012, Office Package (2003, 2007, 2010 and 2013), SharePoint and Project Server
Intel CorporationClient Services Engineer - Compucom
Feb. 2011 - Aug. 2012São Paulo, Brazil* Managing and coordination of tech support of all IT equipment and its peripherals of the Brazilian office, taking care of all their lifecycle, as registered as an asset to its disposal
* Logical and physical maintenance, configuration and installation of the Operating system and other programs, ensuring the perfect ongoing of the daily operations of Intel’s office.
* Bi-lingual training and support of VIP users, composed by directors, presidents and vice-presidents that required a special treatment for using of Equipment and software.
* User support to CISCO videoconference and telepresence rooms.
FHF Gestão CondominialNetwork Administrator
Jan. 1995 - Jan. 2011NETWORK ADMINISTRATOR - Nov/2009 - Jan/2011 OERATIONS MANAGER - Sep/2002 - Oct/2009 PROGRAMMER / IT TECHNICIAN - Jan/1995 a Aug/2002 * For attending the business growth and the needs of security and agility on the company’s information systems, I installed and gave maintenance on a managed Domain network with Windows 2003 and Windows 7 and XP workstations
* Installed virtual machines for internet banking using VMWare server, resulting as an increase of 80% on the productivity with related tasks.
* Reorganized all file storage structure, increasing data security and reducing data loss due to user misuse.
* Implemented, gave maintenance, support and training of a specific ERP for Real Estate administration
* Developed and gave maintenance to applications created on Visual Basic and Clipper
* Was responsible for all IT assets of the company
* Coordinated a 15-employee team, on the developing and creation of processes of all administrative routines of the company.
* Brought new customers increasing revenue in 40%
* Negotiated and coordinated the purchase and merging of smaller companies of the same segment
* Was responsible for financial forecasts and thorough analysis of balance sheets
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