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Work Background
HSBCDigital Product Manager - Global Markets
Mar. 2022Guangzhou, Guangdong, ChinaProducts & Features: HSBC Easy Invest Stock Trading app, Corporate Action, AI Message Cards, and digital wealth solutions on ( app, browser, and staff channels), FINI (Fast Interface for New Issuance) on Hong Kong Exchanges and Clearing Limited (HKEX).
Geo Exposure: Greater China, Southeast Asia, Europe, and India. - Led the successful deliveries of 20+ wealth product deliveries by formulating feature design prioritizing key
requirements, and planning product roadmap with senior stakeholders.
- Enhanced the customer experience and reduced risk to the bank by working with the design, IT , business, and
accessibility team to ensure seamless timely releases with evolving regulatory standards and HSBC policies.
- Pioneered the competitor benchmarking dashboard spanning across 6 APAC countries, facilitating in-depth
market analysis and enabling informed strategic decisions to capture competitive advantages.
CyberWin Inc.Software Product Manager / Presale Manager
Jan. 2020 - Jan. 2022Taipei City, TaiwanProject: Implemented world-class cyber security solutions for High-tech, Finance, and government clients.
- Collaborated with internal sales team and SI (Systems Integration) partners to increase project win rate.
- Optimized client satisfaction by assessing, discovering client’s need, and resolving technical issue from POC to implementation stage by working closely with technical support in Singapore and the US development team. Achievements:
- Sealed 6 deals with industry leading companies (Taiwan Top 30) and increased 40% product line revenue by analyzing competitor’s strategy, and customizing solution matrix.
- Launched 5 product functions for clients by proposing clear PRD (Product Requirement Document). - Delivered 50+ cyber security risk monitoring reports with concise and actionable remediation strategies.
- Optimized client satisfaction by surveying client’s needs in POC Stage, product feature proposal, and selecting suitable product lines to meet client’s expectations. Products:
- Black Kite is an AI-based cyber risk monitoring tool, providing clear business terms for senior executives, allowing IT teams to drill down cyber vulnerabilities in three categories, including technical, regulatory compliance, and financial impact. https://blackkitetech.com - BitSight offers the most widely adopted Security Ratings solution with a mission to change the way the world addresses cyber risk. https://www.bitsight.com - Darktrace is an AI cyber security company for threat detection and response across cloud, email, industrial and the network. https://www.darktrace.com/en/ - MDR (Managed Detection Response) is a leading cyber security solution to mitigate data breach from internet hackers.
OPPOProject Manager, Sales Management & Market Operations
Jun. 2018 - Nov. 2019Taipei City, Taiwan- Increased 70% sales revenue growth in 6 months, by implementing competitive sales program, and providing accurate and actionable market insights.
- Reduced 7% project costs by changing hiring criteria and policies with corporate HR team.
- Increased 5% channel brand share by customizing sales tactics to key point of sale.
Ministry of National Defense, TaiwanMilitary Service
Apr. 2017 - Mar. 2018Taiwan*Compulsory 1-Year Military Service.
KKStream LimitedAssociate Product Manager (Intern)
Jul. 2016 - Mar. 2017Taipei City, TaiwanKKStream builds next generation of cloud-based OTT video streaming solutions to invite the world to the next generation of video experience.
KKBOX Inc.Product Management Intern
Jul. 2016 - Mar. 2017Taipei City, Taiwan
MicrosoftSoftware Testing Intern, Computex 2016
Apr. 2016 - Jun. 2016Taipei City, Taiwan
QSearch (Dolyman Inc.)Business Development Intern
Mar. 2015 - Dec. 2015Kuala Lumpur, MalaysiaRotation: Taiwan(03/2015-06/2015) -> Malaysia(07/2015-08/2015)-> China(09/2015-12/2015)
- Increased 92% of B2B solution sales revenue by generating sales leads from 400+ industry-leading companies, organizing 40+ appointments and resulted US$46,000 in profit.
- Conducted 3+ market research and expansion plan with management team for international market.
Citi Pan Asia Model United Nations (Citi PAMUN)Director Of Public Relations
Jan. 2014 - Jan. 2015Taipei,Taiwan*Student Club
- Organized 3 years NT$2 millions grant amount strategic partnership with VP of Public Affairs, VP of Country Corporate Affairs and Chairman of Citibank, Taiwan through solid proposal.
- Generated NT$700,000 sponsorship with 40% YoY growth, from ASUS, Cathay Pacific Airways, KKTIX, and 8 other sponsors.
Pencil StudioSoftware Product Management
Jan. 2013 - Jan. 2016Taipei City, TaiwanDeveloped useful applications for daily life with two partners.
- Led a team of 15, developed two major mobile applications, zTransit(ranked 3rd) and Taipei Metro Map(ranked 8th) in transportation category and achieved 50,000 downloads.
Citi Pan Asia Model United Nations (Citi PAMUN)Associate of Public Relations
Jan. 2013 - Dec. 2013
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