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Work Background
CT Office of Workforce StrategyWeb Content Developer
Aug. 2024Hartford, CTUX research, website redesign, accessibility testing, change management, digital tool solutions, content development, authoring in Sitecore, web site updates Office of Workforce Strategy/Governor’s Workforce Council Department of Housing Connecticut Technical High Schools (CTTECH) Department of Economic and Community Development
Connecticut Department of Administrative ServicesUX Researcher
Jul. 2022 - Jun. 2024United StatesBusiness Information Architect- UX Research Plan, lead and execute research through qualitative and quantitative methodologies, from discovery to implementation Work closely with cross-functional teams to identify and evaluate research topics, content strategy Develop user journey maps, personas, service funnel models, human-centered design Validate design direction through early concept testing, formative, and summative usability testing Communicate research findings through presentations, charts and collaborative tools Documenting of user flows, information architecture and task analysis Advocate for new methodologies for user-feedback and AI applications with user-acceptance Mentor and coached junior UX researchers on the team Understanding accessibility issues and engaging with development teams to build digital equity
MetLifeInstructional Designer
Nov. 2021 - Aug. 2022United States
ISO New England Inc.Instructional Designer
Jun. 2019 - Jan. 2022United StatesFull workflow development of technical, scientific training materials: working with SMEs, script development, UX design, authoring, VO and QA.
LEGO GroupProject Manager (Consultant)
Sep. 2018 - Jun. 2019Enfield, ConnecticutProject Manager (consulant) • Project manager for premiere global toy company LEGO in 3D Model Shop, part of Retail and Brand engagement to delight and amaze consumers. • Projects include art direction, development and delivery of gift with purchases, in-store play experiences, life-size 3D LEGO Models, Mystery Murals, Large Scale Building Events, and other consumer engagement with the LEGO brand at Flagship Rock Center store, Target, Walmart, Barnes & Noble, MasterMind and Jo-Ann Fabrics. • Full workflow project management from client briefing, design, build and delivery of 3D models for BlizzCon, American Ninja Warrior, Minecraft, Oprah Magazine, and Ellen Show. • Video, photography, presentations for internal clients • Month-end-charge backs, budget analysis and capacity analysis.
Cengage LearningProject Manager
Feb. 2014 - Apr. 2018Boston, MAProviding project management in the conversion of National Geographic’s MyELT Online Workbooks from Flash to HTML5, also eBook, and video production. Bridging Editorial and Tech, working with authors, software developers and QA. Contributing to the overall product development with quick problem solving, calendar organization, editorial eye, UX and instructional design expertise.
Southern New Hampshire UniversityFaculty
Sep. 2008in School of Business, Southern New Hampshire University, September 2008 - Present. Online course development, facilitating courses in Organizational Behavior, Leadership, Strategic Management and Planning. Special projects: new course in Success Strategies for Academic Readiness, a supportive, intensive skills-based approach to scaffold new students from "at risk" to excellence.
Art Institute of PittsburghAdjunct Faculty
Oct. 1999 - Mar. 2019Teaching undergraduate students in Graphic Design and Adobe Creative Suite, with an outstanding record of student satisfaction, retention, and creative development. • Certified Adobe Photoshop and Illustrator Workshop Instructor • Course design of Computers Basics 101 and Color Theory 104 including developing of learning objectives and media elements (using Visio, Illustrator, HMTL, Microsoft Office, InDesign, and Photoshop)
Free City MediaFounder
Jan. 1999 - Dec. 2009Key designer for web, print and video projects. Specific responsibilities: copy writing, web site design, digital filming, music production, photography, and graphic design. www.freecitymedia.com. 2009-10 Special Project: • Consulting and design expertise for the Association for Protection of Afghan Archeology
Scientific LearningGraphic Specialist
May. 1998 - May. 1999Graphic designer and project manager for pioneering education company, www.scientificlearning.com: • Project management and design of technical manuals, education and training materials • PowerPoint presentation graphic design lead and content provider • Web graphics and content to corporate web site • Design and produce print advertisements, white papers, brochures, and sales materials
AirTouchCorporate Goverance Administrator
Oct. 1994 - May. 1998Responsibilities included: - Graphic design of organizational charts and presentation materials for the Board of Directors - On-line legal research - Library development to maintain all key legal agreements - Preparation of legal materials: annual reports, minute books, and closing documents Special Projects: - Facilitating a corporate partnership to implement a computer based Integrity Guidelines training module - Statistical analysis and report writing of Client Satisfaction survey - Analysis of legal department’s training requirements, and development of training materials - Database design for aligning costs and cases
School for International TrainingAssistant Program Manager
Jan. 1990 - Dec. 1994Responsibilities in this key multidimensional position included: • Research leading to successful federal and state grant awards • Academic and internship counseling for students • Design of conference materials using Quark and Photoshop • Budget management and development
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