As a Customer Success Manager, I have successfully maintained high customer satisfaction rates and increased customer retention. I have implemented effective customer success strategies that have led to improved customer loyalty and product usage. I have also excelled in resolving customer issues promptly and efficiently, leading to a significant decrease in customer complaints. Additionally, I have built strong relationships with key clients, resulting in increased sales and revenue for the company. I have also trained and mentored a team of customer success associates, enhancing their skills and productivity.More...
Shefali Bhasin Billon
Fractional CMO, CEO & Founder, Social Sector Business Development@Lumina Consulting
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Shefali Bhasin Billon is a highly experienced business leader currently holding the positions of Fractional CMO, CEO, and Founder at Lumina Consulting. She is specialized in social sector business development, where she leverages her extensive knowledge and experience to drive growth and innovation. Shefali is known for her strategic approach to problem-solving and her ability to build strong relationships with stakeholders. Her leadership at Lumina Consulting has led to significant growth and success for the company, particularly in the social sector.More...