Ana Lara - Customer Success Lead, Webdox CLM

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Work Background

Webdox CLMCustomer Success Lead

Jul. 2023 - May. 2024Regió Metropolitana de Santiago, Chile

VerblioConsultant - Customer Success

Feb. 2023 - Jun. 2023Estados Unidos

RetailCompassHead de Customer Success

Jan. 2020 - Feb. 2023Región Metropolitana de Santiago, Chile• Successful implementation of automatic onboarding and ongoing processes • Increase the retention rate by 10% vs. previous periods. • Increase customer satisfaction by 20 points on average. • Customer Success team management and account supervision • Implementation of tools for the development and scalability of internal processes. • Implementation of satisfaction monitoring systems and integration with internal systems. • Detection and management of upselling opportunities. • Mapping and research of industry needs for improvement planning and product development.

RetailCompassCustomer Success Manager

Mar. 2019 - Jan. 2020

RetailCompassCustomer Success Executive

Apr. 2018 - Mar. 2019

RetailCompassCustomer Success Analyst

Aug. 2017 - Mar. 2018Provincia de Santiago, Chile

PasajeBus.comBusiness Development Executive

Sep. 2016 - Aug. 2017ChileIn charge of obtaining clients, their loyalty and post-sale follow-up. Development and maintenance of corporate alliances.

4GeeksDigital Marketing Specialist

Jul. 2015 - Jul. 2016Caracas• Creative writing • Strategic content proposals webpages blogs • Monitoring and supervision of social media • Development of digital marketing strategies for SEM brand positioning.

3MIntern Marketing

Dec. 2014 - Jun. 2015Específicamente en el negocio de Consumo, dando soporte en el desarrollo y estudio de introducción de nuevos productos al mercado.