Ana Lara

Customer Success Lead @Webdox CLM

Partnerships Manager💼 C-level Executive👍 Sales & BizDev🧨 ConsultingCustomer Success ManagerAdvisorCustomer ResearcherEngagement Manager

I have successfully implemented customer-centric strategies that increased customer satisfaction by 40%. I have led a team that improved customer retention rates by 25% always putting the customer at the center. I have also developed and executed a customer onboarding process that increased customer engagement significantly. Additionally, I have consistently achieved and exceeded quarterly customer success targets and KPIs. My proactive communication and problem-solving skills have helped in building strong relationships with key clients, resulting in increased customer loyalty and upselling opportunities.

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Work Background

Customer Success Lead

Webdox CLMCustomer Success Lead

Jul. 2023 - May. 2024Regió Metropolitana de Santiago, Chile

Consultant - Customer Success

VerblioConsultant - Customer Success

Feb. 2023 - Jun. 2023Estados Unidos

Head de Customer Success

RetailCompassHead de Customer Success

Jan. 2020 - Feb. 2023Región Metropolitana de Santiago, Chile• Successful implementation of automatic onboarding and ongoing processes • Increase the retention rate by 10% vs. previous periods. • Increase customer satisfaction by 20 points on average. • Customer Success team management and account supervision • Implementation of tools for the development and scalability of internal processes. • Implementation of satisfaction monitoring systems and integration with internal systems. • Detection and management of upselling opportunities. • Mapping and research of industry needs for improvement planning and product development.

Customer Success Manager

RetailCompassCustomer Success Manager

Mar. 2019 - Jan. 2020

Customer Success Executive

RetailCompassCustomer Success Executive

Apr. 2018 - Mar. 2019

Customer Success Analyst

RetailCompassCustomer Success Analyst

Aug. 2017 - Mar. 2018Provincia de Santiago, Chile

Business Development Executive

PasajeBus.comBusiness Development Executive

Sep. 2016 - Aug. 2017ChileIn charge of obtaining clients, their loyalty and post-sale follow-up. Development and maintenance of corporate alliances.

Digital Marketing Specialist

4GeeksDigital Marketing Specialist

Jul. 2015 - Jul. 2016Caracas• Creative writing • Strategic content proposals webpages blogs • Monitoring and supervision of social media • Development of digital marketing strategies for SEM brand positioning.

Intern Marketing

3MIntern Marketing

Dec. 2014 - Jun. 2015Específicamente en el negocio de Consumo, dando soporte en el desarrollo y estudio de introducción de nuevos productos al mercado.

Intern - Lean Six Sigma

3MIntern - Lean Six Sigma

Jun. 2014 - Dec. 2014Pasantías en el Departamento de Lean Six Sigma y participación directa en el desarrollo de proyecto "Guía interactiva LSS".

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