I have successfully implemented customer-centric strategies that increased customer satisfaction by 40%. I have led a team that improved customer retention rates by 25% always putting the customer at the center. I have also developed and executed a customer onboarding process that increased customer engagement significantly. Additionally, I have consistently achieved and exceeded quarterly customer success targets and KPIs. My proactive communication and problem-solving skills have helped in building strong relationships with key clients, resulting in increased customer loyalty and upselling opportunities.More...