Ryan Balazadeh - Product Manager, Worldline

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Network Power<100 people

Roles

👍50%

Sales & BizDev

🐦50%

Design

Geos

Work Background

WorldlineProduct Manager - Gaming & Digital

May. 2023Hoofddorp, North Holland, Netherlands

Docler Holding LuxembourgHead of Product

Mar. 2019 - Nov. 2022Luxemburg

Fuero GamesHead of Product

Aug. 2018 - Dec. 2018

Nexon Europe GmbHProduct Manager

Feb. 2017 - May. 2018Berlin

TreasureHuntHead of Monetization & Live Ops

Sep. 2015 - Feb. 2017Berlin Area, Germany

Service National de la JeunesseVolunteer

Jan. 2010 - May. 2011LuxemburgAudio-visual

KabamLive Operations Lead - Global Product Lead

Mar. 2015 - Aug. 2015Berlin Area, Germany

KabamLive Operations Lead - Regional Product Lead

Jan. 2014 - Feb. 2015Berlin und Umgebung, Deutschland

KabamSenior Game Master

Jul. 2013 - Dec. 2013Berlin und Umgebung, Deutschland

KabamMonetization Analyst

Nov. 2012 - Jul. 2013LuxemburgPerform analysis on key performance indicators and sales trends within online games. Develop and test of hypotheses to maximize lifetime ARPU of the customers. Analyze test results and communicate key takeaways. Collaborate with production and engineering teams to increase data extracting and reporting efficiency. Create and execute contests, events and promotion plans to drive monthly revenue. Identify and test new monetization opportunities.

KabamPX Lead

Aug. 2011 - Nov. 2012Luxemburg• Lead a Support team of PX agents for hit Kabam game, Edgeworld. • Worked towards optimizing production and customer satisfaction, providing guidance and direction to team when handling high-priority tickets. • Monitored ticket volume, tracked new issues, and served as a conduit of communication between Game Team and PX team. • Worked with all facets of the Game Team in deriving solutions for various issues, relaying analytics, and quantifying issue severity. • Collaborated with other PX leads and Managers in creating new PX policy, promoting greater efficiency in ticket handling. • Drafted Standard Texts to heighten speed of production and Knowledge Base articles to assist PX agents with supplemental game information.