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Work Background
SandyaProject Manager
Dec. 2023Argentina1. I led digital projects from start to finish, including planning, execution and analysis of results.
2. Optimized CRM processes, improving efficiency by 15% and customer satisfaction by 10%.
3. Designed and implemented chatbots, automating tasks and improving the user experience
by 25%.
BeeTransfer (EPA22)Social Media Manager
Oct. 2023 - Nov. 2023Provincia de Buenos Aires, ArgentinaDeveloped and implemented social media strategies aligned with business goals, achieving a 10% reach increase in two months.
2. I monitored and analyzed the performance of the campaigns using tools like Metricool, optimizing the strategy and improving the results by 8%.
3. Managed the brand's online reputation, responding to user inquiries and resolving issues in a timely manner, improving customer satisfaction by 10%.
ReserveCommunity Developer
Apr. 2021 - Aug. 2023ArgentinaI promoted active participation in the community through social networks and WhatsApp groups, fostering relevant and meaningful conversations.
2. Proactively responded to questions and comments, building strong relationships with community members and increasing brand loyalty.
3. I used an authentic and coherent voice to connect emotionally with the community, building trust and credibility.
4. Collaborated closely with internal teams to incorporate community feedback into marketing and product development strategies, ensuring that user needs and expectations were heard and addressed.
ReserveCustomer Service Analyst
Feb. 2021 - Apr. 2021ArgentinaI provided technical assistance to users through the chat platform, resolving queries and incidents related to the payment process and the functionalities of the system efficiently and effectively. 2. I managed complaints and inconveniences presented by users, implementing personalized solutions to guarantee their satisfaction and loyalty.
3. Developed a database to record the main problems and solutions implemented, facilitating the analysis and continuous improvement of customer service.
4. Prepared detailed documentation on reported incidents, including their description, analysis, and resolution, to facilitate their evaluation and informed decision-making by the relevant team.
Pirámide SegurosSocial Media Manager
May. 2020 - Nov. 2020VenezuelaPlanned and executed successful social media campaigns that exceeded engagement and reach goals, generating significant growth in the brand's online community
2. Monitored and analyzed social media performance, using the data to optimize strategy and improve results on an ongoing basis
3. Managed the brand's online reputation, responding to user queries and resolving issues in a timely manner, ensuring a positive image and strengthening trust in the brand
Editorial MetrópolisCommunity Manager
Mar. 2020 - Feb. 2021VenezuelaEvaluate the performance of the strategies implemented in social networks, identifying areas of opportunity and optimizing actions to achieve better results and maximize return on investment
2. I actively supervised the brand's digital presence, ensuring smooth and efficient communication with users to maintain a positive image and strengthen the relationship with them
3. I comprehensively managed the process of selling printing products, from the receipt of requests through direct messages to the coordination of shipment and confirmation of receipt by the customer, providing exceptional service and ensuring customer satisfaction
Binario IntlCommunity Manager
Feb. 2020 - Feb. 2021Caracas, Distrito Federal, VenezuelaDeveloped and implemented effective social media strategies that significantly increased audience engagement and reach, generating sustained growth in the brand's online community
2. Analyzed key social media performance metrics, identifying areas for improvement and implementing corrective actions to optimize results and maximize the impact of campaigns
3. Proactively managed the brand's online reputation, ensuring transparent and efficient communication with users to maintain a positive image and strengthen the relationship with them, building a loyal and engaged community
Avendano DesignContent Writer
Jul. 2019 - Oct. 2019Nueva Esparta, Venezuela1. I developed creative and persuasive content for various communication channels, including social media, websites, and marketing materials.
2. Adapted the tone and writing style to different audiences and objectives, ensuring effective and engaging communication
3. I worked closely with the design team to ensure that the content integrated seamlessly with the visual aesthetic of the brand
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