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Work Background
Women in RevenueMarketing Committee Manager
Apr. 2024As a marketing committee member, I focus on developing and executing strategies that enhance membership growth and engagement. I utilize data-driven insights to optimize campaigns and increase organizational reach.
Authentically You CoachingFounder & Principal Coach
Mar. 2024New York City Metropolitan AreaAuthentically You Coaching offers holistic career coaching for young professionals and creatives, encompassing financial growth, skill development, networking, and overcoming professional obstacles. We empower our clients with the tools, strategies, and confidence to navigate career transitions, achieve peak performance, and embrace their true selves. We aim to cultivate a community of informed, empowered, and authentic professionals primed for success. We envision a transformative community that fosters unparalleled professional and personal growth while facilitating valuable networking connections. In addition to our individual coaching services, we partner with businesses to enhance team performance, leadership development, and workplace empowerment. We help organizations unlock their team's full potential through tailored workshops and consultations, driving productivity, collaboration, and employee satisfaction.
RE:WORK TRAININGVolunteer
Mar. 2024
Customer Success CollectiveMember
Sep. 2023The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer support.
Circular.coHead of Customer Success
Jan. 2023 - Mar. 2024None · RemoteThe full service sustainable supply chain platform for recycled plastic and other essential manufacturing inputs. Circular.co matches demand and supply for sustainable commodities like recycled plastic, throughout the value chain. We do all the sourcing, vetting, contracting, shipping and billing so customers can focus on their core business. All transactions are supported by a full guarantee, accessible market data, and a dedicated concierge.
Circular.coDirector of Customer Success
Mar. 2022 - Jan. 2023
PavilionMember
Oct. 2021
Attune Director of Account Management
Feb. 2021 - Mar. 2022New York City Metropolitan AreaNavigated intricacies of conceptualizing, executing, and overseeing an extensive compensation and benefits program. Advised C-level executives with strategic insights and recommendations, showcasing strong leadership and communication expertise. - Attained a 300% revenue increase from $50M to $200M between 2018 and 2021 by leading 4 revenue-generating departments.
- Utilized insights from premium trend analysis to ensure a more focused renewal sales strategy, growing retention by 20%.
- Designed and executed an innovative compensation system for revenue department, driving productivity by 30%.
- Amplified team efficiency by 80% by conducting department-wide skill gap analysis.
Attune Manager, Account Management
Aug. 2019 - Feb. 2021Greater New York City AreaLed teams of account managers, set performance goals and conducted regular performance evaluations. Identified upselling and cross-selling opportunities to increase revenue. Advocated for client needs and contributed to improving customer experience.
- The department’s restructuring contributed to company growth and elevated valuation and revenue from $50M to $200M.
- Expanded department strategically by significantly growing team from 8 to 32 members.
- Unified specialized sub-teams aimed at enhancing overall efficiency and collaboration.
Attune Revenue Account Manager
Dec. 2018 - Aug. 2019New York, New York
Amica InsuranceSenior Underwriter & Account Manager
Jun. 2015 - Nov. 2018Northern New JerseyServed as a primary client contact to build and maintain long-lasting customer relationships. Understood clients' insurance needs and tailored solutions to meet those needs. Identified lucrative opportunities proactively to enhance client insurance coverage. Communicated and engaged with internal teams like underwriters and claims professionals to ensure seamless service delivery.
- Grew NJ territory policy count by 10% through sales competitions, coaching, cross-selling, and expert retention management.
- Elevated employee engagement scores from 75% to 93% by employing survey data to implement workplace improvements.
- Led and expanded B2C portfolio as managing underwriter, yielding $5M annually across two regions.
Amica InsuranceAccount Manager
Dec. 2013 - Jun. 2015Hartford, Connecticut Area
Amica InsuranceFuture Leader
Jun. 2013 - Dec. 2013Lincoln, Rhode Island Area
Macy'sRetail Supervisor
Aug. 2011 - Jun. 2013Greensboro, nc
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