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Work Background
ZEA ConsultingWeb Development Intern
Nov. 2023 - May. 2024Hollywood, Florida, United StatesParticipated in Zoom meetings to discuss the company's various systems and built a website for a client using WordPress's Divi extension.
Tatum Games LLCWeb Intern
Jul. 2023 - Oct. 2023RemoteWorked with Git, GitHub, JavaScript, and PHP to ensure the company website functions properly.
Village CasaWeb Design Intern
Jun. 2023 - May. 2024Las Vegas, Nevada, United StatesParticipated in weekly meetings regarding the design of the company website and its charitable organization, utilizing WordPress to edit their pages.
InfogitoWeb Developer Extern
May. 2023 - Jul. 2023South Richmond Hill, New York, United StatesResearched artificial intelligence and performed various programming exercises using the Python programming language and Pandas library.
GC ServicesWorkforce Management Traffic Analyst
Jan. 2021 - May. 2023Copperas Cove, Texas, United StatesMaintained employee timesheets with Microsoft Excel and monitored various reports to ensure flow of customer service representatives, while performing other tasks such as taking bridge calls from the client, submitting daily statistical reports, and so forth.
GC ServicesEnergy Advisor
Nov. 2020 - Jan. 2021Copperas Cove, Texas, United StatesTook calls from customers regarding various energy issues such as electrical outages and downed power lines, and occasionally set up plans with customers to cover their electric bills.
Profit Expansion GroupInbound Support Specialist
May. 2020 - Oct. 2020Mesquite, Texas, United StatesResponded to customer emails, tickets, and chats with regards to their product orders, and offered discounts and refunds when requested.
GC Services Limited PartnershipCustomer Service Representative
Jun. 2019 - Apr. 2020Copperas Cove, Texas, United StatesTook calls from electric customers in first month of employment. Made collection calls regarding delinquent payments, and worked with them to get their accounts current. Received training to deal with both outbound and inbound calls. Occasionally helped train forthcoming Customer Service Representatives. Nominated for Collector of the Month for January and March 2020.
BlackboardCustomer Service Representative
Nov. 2011 - Mar. 2012Killeen, Texas, United StatesI worked as a customer service representative handling phone calls from college students utilizing the Blackboard learning system.
Copperas Cove Independent School DistrictSubstitute Teacher
Sep. 2011 - Oct. 2011Copperas Cove, Texas, United StatesIn this role I took care of classrooms and students in various positions such as teaching and aide posts, and in my free time took on duties for facilities such as the nursing offices.
PCSI - Professional Contract Services, IncPersonnel Assistant I
Mar. 2011 - Apr. 2011Killeen, Texas, United StatesProcessed reports and validated inputted data
PCSI - Professional Contract Services, IncSecretary/Clerk
Jan. 2010 - Mar. 2010Killeen, Texas, United StatesMaintained accounting data with Microsoft Excel
Self-employedFreelance Writer
Mar. 2003Copperas Cove, Texas, United StatesWrote and self-published 400+ videogame reviews, mainly Japanese roleplaying games, alongside editorials regarding videogame-related topics, posted to http://jmgreviews.wikidot.com and http://jmgallen.w3spaces.com/gamereviews.index.html Wrote over eight-hundred book reviews for Goodreads: https://www.goodreads.com/review/list/35009294-jeremy-gallen
(none)Student / Freelance Programmer
Jan. 2003Killeen-Temple AreaDeveloped a number of programming projects in various languages including FORTRAN, COBOL, RPG, Visual Basic, C, C++, C#, Java, HTML, and so forth. My public work is at http://www.github.com/jmgallen124
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