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Work Background
SuiteCDirector of Operations
Dec. 2022Denver, Colorado, United States · Remote• Manage strategic communication with high-profile members and prospects, focusing on issue resolution.
• Lead the planning and organization of bi-monthly networking events, overseeing marketing initiatives.
• Contribute to defining and executing go-to-market strategies for C-Suite executive networking group, aimed at improving visibility for company and increased membership.
• Support the CEO in creating and executing organizational strategies, improving prospect engagement.
• Manage project timelines, dependencies, and risks, ensuring effective communication with CEO to align efforts and expectations.
TruTeam Staffing AdvisorsExecutive Assistant to Chief Operations Officer
Aug. 2023 - Jun. 2024Washington DC-Baltimore Area · HybridTruTeam is very proud to be a women-owned, WBE certified, Epic-only staffing company! TruTeam’s mission is to redefine the Epic staffing experience one relationship at a time. We believe that if quality healthcare means putting people first, staffing should be no different. When people are your business, they should receive transparent, honest guidance from a responsive team that cares about their journey and future success. Whether you’re a client or a candidate, trust that TruTeam will listen and remain dedicated to delivering the right solution for your unique needs. As the Executive Assistant to the COO, my role includes:
• Calendar Management: Coordinate the COO's daily and long-term calendar, including scheduling meetings, appointments, and travel arrangements.
• Communication: Act as a liaison between the COO and other company executives, employees, clients, and stakeholders.
• Document Preparation: Draft, proofread, and finalize presentations, reports, and correspondence on behalf of the COO.
• Meeting Coordination: Organize, attend, and take minutes for executive meetings and follow up on actionable items.
• Project Management: Assist leadership in overseeing and executing special projects, ensuring that timelines are met.
• Administrative Support: Handle miscellaneous tasks to ensure the COO’s ability to focus on strategic and essential functions.
• Worked regularly with ambiguous instructions, demonstrating creative and effective problem solving skills across many areas.
• Utilized software tools like Microsoft Planner, Excel, and Asana to track communication and manage projects.
• Drafted standardized documentation, contracts and presentations using Microsoft products, Adobe and Canva.
• Developed and implemented automation solutions for repetitive processes within the organization. Allowing for reduction in administrative hours in producer roles and areas for human error.
Guild TalentChief of Staff
May. 2022 - Aug. 2023United States · Remote• Demonstrated ability to scale operations and teams, effectively managing complex projects with multiple resources and allocating them to achieve key objectives.
• Proven organizational, time, and task management skills with meticulous attention to detail. Prioritized tasks effectively, recognizing the impact of personal and team deliverables on others, and consistently delivered high-quality results.
• Assisted in implementing a system at scale for tracking and monitoring project progress and milestones, resulting in timely project completion.
• Collaborated with executive team members to determine and prioritize business strategies, always maintaining focus on long-term company goals.
• Effectively managed changing priorities, consistently delivering high performance across complex projects and challenges.
• Oversaw strategic business initiatives from ideation to implementation and provided tactical support for their execution.
• Managed multiple executives' schedules, scheduled meetings, and planned travel. • Established a hierarchy of importance between meeting types (e.g., prioritizing Sales Calls over other meeting types). • Implemented a streamlined time-blocking and color-coding organization system, ensuring executives have a straightforward and readily available overview of their schedules.
• Emphasized teamwork and prioritized the collective success of the team, building strong relationships within leadership, recruiting, and operations teams.
• Embraced and supported the company's recruiting, sales, and operations processes to align with overall business objectives.
• Planned a Company retreat for 17 employees coming from different states, arranging transport from the airport, Airbnb location, meetings, food, and team-building events.
• Demonstrated versatility and willingness to take on various challenges, from learning Python programming code to transposing guitar strings for a left-handed CEO.
Perfect Fit TeamRealtor
May. 2018 - Nov. 2022Berryville, Virginia, United States• Managed independent business as licensed professional Realtor focused on residential real estate transactions in the Northern Virginia and Southern West Virginia markets. • Utilized Zillow Premier Agent platform to establish client pipeline. Achieved over 60% conversion from lead to appointment, and 40-60% conversion to contract.
• Developed referral based residential real estate business selling luxury properties in highly competitive market.
• Negotiated purchase agreements while maintaining continuous and professional communication between buyers, sellers, lending and title institutions.
• Organized workload, prioritized tasks, and delegated work to manage high sales volumes and customer relations.
• Executed contract documents, purchase agreements and closing statements ensuring accuracy and completion of all documents.
• Provided comprehensive support by developing networks of attorneys, mortgage lenders and
contractors for client referral.
• Achieved $25 million in sales, moving properties quickly and continuously prospecting for new
business.
• Helped buyers obtain financing and locate desirable properties within desired areas.
Bank On Us ServicesHead of People Operations
May. 2019 - Jul. 2021RemoteBankOnUs Services is a start-up virtual administrative assistant service, providing services to tree and landscape companies. • Managed annual plans, goals, and workforce planning, optimizing budget allocation and saving the company $25,000 annually.
• Developed account management strategies and increased customer base 56% in under 1 year.
• Led and mentored a team of 18 remote Administrative Assistants, improving their performance and productivity by 30%.
• Achieved 100% compliance with legal requirements, streamlining company policies and practices.
• Recruited and trained new team members, providing ongoing coaching and mentorship to ensure individual and team success.
• Implemented and updated processes and best practices, increasing employee satisfaction by 25% in a rapidly growing environment.
My Virtual Paige - Your Arbor Gold SolutionBusiness Operations Manager
Apr. 2014 - Nov. 2017None · Remote• Responsible for Employee Engagement, Surveys, Company-wide Feedback tools, Learning and Development, and Performance Management Strategy at MyVirtualPaige.
• Developed and implemented dynamic data collection processes to capture the feedback of employees, facilitating the creation of employee-focused strategies, programs, and processes.
• Tracked and measured the progress of programs and employee engagement using tangible KPIs.
• Implemented talent management approaches that promoted internal mobility, and fostered diversity and equity.
• Managed functions responsible for HR/HR Operations/People Operations, including compensation & benefits, training & development, employee relations, organization design & development.
• Successfully led, coached, and developed direct reports while clearly communicating goals and priorities, fostering engagement and open communication with the team while holding them accountable for outcomes.
My Virtual Paige - Your Arbor Gold SolutionVirtual Administrative Assistant
Apr. 2014 - Nov. 2014
Verizon WirelessCustomer Service Supervisor
Mar. 2011 - Apr. 2014On-siteTeam Leadership:
Supervised and coached a team of 19 customer service representatives, achieving performance targets and delivering high-quality service.
Conducted training sessions and provided ongoing development to enhance team skills and knowledge. Customer Issue Resolution:
Handled escalated customer issues, ensuring prompt and effective resolution. Resolved customer concerns, maintaining high levels of customer service and rapport. Operational Management:
Managed daily operations, including scheduling and workflow management, ensuring efficient service delivery.
Launched motivation campaigns, boosting departmental performance by 15%. Reporting & Analysis:
Generated and analyzed reports on team performance and customer feedback, identifying trends and areas for improvement.
LancômeBusiness Manager
Jun. 2009 - Mar. 2011On-site• Monitored and analyzed competitive ranking and sales achievements daily to ensure alignment with set goals for the staff.
• Led and supervised training and development initiatives for the team.
• Provided mentorship and coaching to beauty advisors, focusing on product knowledge, performance, KPIs, and service behaviors.
• Organized and executed various customer events hosted at the store.
• Conducted thorough reviews of the customer registry and sampling log with the team.
• Maintained frequent communication with Lancôme Field Sales and Training Executives as well as the Retailer Department Manager.
• Developed strong relationships with key retailer departments, including personal shoppers, directors of special events, and visual merchandising teams.
• Regularly attended Lancôme-hosted seasonal training seminars and digital learning modules twice a year.
• Oversaw all aspects of the Lancôme business and successfully maximized retail sales.
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