Rezo Lomidze

Chief Operating Officer @MediCloud

🔥 Startup Founder✔️ ITBusiness Owner💼 C-level Executive👍 Sales & BizDev🧨 Consulting✨ Business OwnerCOOCustomer Success ManagerProduct ManagerProject ManagerAccount ManagerSales ManagerBusiness Development ManagerPartnerships ManagerBusiness AnalystCustomer ResearcherAdvisorFounderProduct Consultant

The greatest pleasure in my career has come from receiving positive feedback from customers. Nothing is more gratifying than realizing the product you created or service you provided has made life easier for others, and they sincerely share that emotion with you. My work has accordingly been shaped around this. I constantly strive to improve the customer experience. Whether it's the experience gained directly from using the product, customer service, the sales process, or marketing communications - positive customer feedback is the best reward I can receive. For almost 15 years, I have been working in tech. I have been a project manager on both the vendor and client side. I have participated in building 4 different startups from the ground up as a commercial and operations leader. For almost 9 years, I worked at Vabaco, a software development agency that we started with a team of 5 people and turned into one of the leading technology companies in Georgia, with over 100 employees and multi-million revenue. I left the company with pride, knowing I had contributed to something significant. I've always been the go-to person for my coworkers whenever things need to get done. Whether something needs to be negotiated or a creative solution must be suggested. I really enjoy communicating with people. Even when I'm not working, I like having conversations and friendly arguments with my close friends and family. We often end up discussing politics, the economy, freedom, and other philosophical topics. I often can't help but share my views with anyone interested, and I love hearing different perspectives. At the end of the day, having good, interesting conversations gives me much energy.

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Work Background

MediCloudChief Operating Officer

Mar. 2023Tbilisi, Georgia- Overseeing all business operations and optimizing workflows to ensure efficiency. - Overseeing proper set-up of product development and customer success teams. - Ensuring the creation and maintenance of a sustainable agile environment. - Directly working on user acquisition and onboarding. - Driving strategic partnerships. - Continuously refining business model to reach sustainable growth.

ProfestoCo-Founder

Oct. 2022

E-techCo-Founder

Jan. 2021 - Dec. 2023Tbilisi, GeorgiaAfter leaving the full-time position, kept a shareholder role, successfully exiting the company in December of 2023

E-techCo-Founder & Chief Commercial Officer (CCO)

Nov. 2018 - Dec. 2020Tbilisi, Georgia- Oversaw the initial creation of the marketing strategy - Built marketing infrastructure for efficient prospect outreach, lead capture, nurturing, and conversion - Set up customer service process, built a team, and ensured sustainable delivery of world-class experience - Managed the medical service provider relations, including initial outreach, negotiation, and onboarding - Worked on refining the business model to reach sustainable growth

VABACOChief Commercial Officer (CCO)

Jan. 2014 - Sep. 2022Tbilisi, Georgia- Managed sales, marketing, customer success, and customer service operations. - Sourced and negotiated strategic partnership opportunities. - Acted as Account Manager for key accounts. - Implemented agile principles in product development. - Oversaw selection and implementation of various software tools, including Google Workspace, ClickUp, HubSpot, Apollo, SmartLook, etc. During Earlier Years: - Maintained cold calling and other self-sourcing practices for outbound lead generation. - Managed the production of marketing content required for the sales process. - Managed marketing tools for inbound lead generation, like email marketing, digital ads, corporate blog, etc. - Communicated with both inbound and outbound leads to identify, engage, and develop relationships with potential buyers and convert them into customers. - Conducted a detailed discovery and needs analysis with decision-makers and other stakeholders to recommend the right product. - Elaborated and negotiated relevant offers for each account to close the deal and sign the contract. - Developed and negotiated detailed SoW with the clients, with scope of work, timeline, and budget. - Coordinated service delivery to the client by maintaining the project plan and regularly meeting with the project team and other stakeholders. - Acted as a Customer Success Manager for large accounts. - Conducted user trainings and provided customer support

Sairme Mineral Waters LTDStrategic Projects & Planning Manager

May. 2013 - Jan. 2014Georgia- Managed strategic project of the digital transformation of the company (Implementation of ERP, CRM, and BPM) - Managed process optimization projects for sales, planning, procurement, production, and warehousing - Created monthly plans for sales and production

Direct Solutions LLCProject Manager

Apr. 2011 - May. 2013Georgia- Managed software development projects - Analyzed customer's business requirements - Provided automation suggestions and ideas to customers - Developed business solutions - Worked-out software specifications

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