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Work Background
Sr Client success Lead
Central 1 Credit UnionSr Client success Lead
Feb. 2023 - Apr. 2024Canada, TorontoLed high-impact client success initiatives, managing a portfolio of key accounts and driving revenue growth through strategic relationship management. Focused on aligning client objectives with business goals, I delivered tailored solutions to enhance client satisfaction and retention. My role involved proactively identifying opportunities for value delivery, optimizing processes, and collaborating cross-functionally to drive client success. Additionally, I leveraged data insights to monitor performance, address challenges swiftly, and maintain a consistent track record of exceeding client expectations. Key achievements include increasing client engagement, fostering long-term partnerships, and implementing innovative strategies to maximize client outcomes.
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