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Work Background
PantheonSenior Director, Customer Operations
Jun. 2025 - Oct. 2025
IndeedDirector, Strategy and Transformation
Jul. 2024 - Apr. 2025Seattle, Washington, United StatesIndeed - a global enterprise company owned by Recruit Holdings (a Fortune Global 500 company), serving 250M+ monthly users across 60+ countries Led strategic HR initiatives and drive organizational change to ensure positive transformation. Implemented innovative solutions, and align business goals with transformative strategies. Strategic Workforce Planning, Span of Control, Clean Escalations
IndeedDirector, Global Product Commercialization
Jul. 2022 - Jul. 2024Seattle, Washington, United StatesCross-functional bridge between readiness, product, operations, and go-to-market teams to optimize strategies on B2B new products, streamline processes, and maximize revenue. • Scaled and led a global organization of 50+ across Strategy, Customer Support, Ad Ops, SaaS Ops, and PMO; partnered closely with GTM, Marketing, and Product to launch new products and features • Led delivery of 97% on-time client license provisioning, onboarding and support with 80% process efficiency gain for $700M+in ARR with a company-wide best time to resolution( FRT & AHT)
• Formulated and operationalized KPIs, SLAs, SOPs, and pricing strategies for SaaS and usage-based new products; established company-wide standards for compliance, driving scalable growth through automation, scenario planning, and metric driven OKRs
• Ideated and deployed a company-wide full-stack product health and feedback system, integrating dashboards and close-the-loop insights to support 30+ products and 100s of feature releases, driving trust, visibility, customer obsession and continuous improvement
•Partnered on company-wide internal platforms, projects, processes, and tools (Zuora, Salesforce, Asana, proprietary, 10k Feet, etc.) • Revamped the customer journey by identifying root causes of friction and churn; implemented targeted solutions improving experience and retention, recovering $40M+ in ARR for new products
• Acted as the escalation point for complex issues, guiding Sales and external customers through tailored solutions that met both strategic goals and internal standards and product capabilities
IndeedSenior Manager, Global Product Commercialization
Nov. 2020 - Jul. 2022Seattle, Washington, United States
IndeedManager, Global Product Commercialization
Jan. 2019 - Nov. 2020Seattle
IndeedLead, Global Product Commercialization Operations
Jun. 2018 - Jan. 2019Seattle
L4 DigitalProject Management Operations Manager
Jun. 2016 - Jun. 2018Greater Seattle AreaHybrid role managing accounting and finance as well as project management functions for a boutique
digital agency from bootstrapped startup to acquisition by Globant. •Owned resource management, talent mapping and project life-cycle tracking for 8+engagements, including project budget consumption, forecast and billing from beginning to completion (0→1)
•Defined project goals, KPIs, scope, deliverables and implemented project management methodologies, tools, reporting and techniques to ensure successful project execution with minimal slippage
•Led acquisition readiness and post-deal integration into Globant by driving process discipline, operational transparency, and accurate financial modeling—ensuring a seamless transition and compliance across systems for both the PMO and finance functions
•Directed core finance functions including budgeting, cash flow forecasting, variance analysis, AP, AR, B&O taxes, payroll, and month-end close—serving as interim Controller during acquisition.
Simply MeasuredSenior Accountant & Sales Operations
Feb. 2014 - Jun. 2016Greater Seattle AreaPlatform implementation and automation of sales operations and accounting functions in a B2B SAAS high growth Series B startup. • Led end-to-end implementation of core platforms (NetSuite, Zuora, Adaptive, Concur, Salesforce), resulting in an 80% reduction in manual work and increased operational efficiency • Established scalable policies and internal controls to ensure alignment with GAAP, SaaS revenue recognition, and compliance standards across accounting and sales functions • Developed revenue risk resolution strategies that recovered an additional 30% in lost revenue and contributed to churn reduction and improved forecasting accuracy
• Acted as a critical cross-functional partner bridging finance, operations, and sales during the company’s transition from early growth to maturity
Consultant Finance & Operations
Apr. 2013 - Mar. 2014Consultant for specialized services including bookkeeping, social media strategy, and tool implementation for local businesses and startups - The Tiny Farm (AirBnb), IOActive, Leafly •Led project management for the training and implementation of Zuora, Concur, and Acumatica across multiple client projects, ensuring seamless integration and user adoption.
•Designed and executed social media marketing strategies for small businesses, incorporating new tools and training programs to enhance online presence and engagement.
•Conducted comprehensive GAAP preparation, review, and analysis of consolidated financial statements for multiple entities. Managed accounts payable, payroll, fixed assets, accounts receivable, and general ledger entries and reconciliation, ensuring financial accuracy and compliance.
WatchGuard TechnologiesSales Reporting Manager
Oct. 2012 - Apr. 2013Greater Seattle AreaPrivately held, PE-backed cybersecurity firm providing network security solutions for SMBs and enterprises worldwide. • Sales Project Lead for Tableau implementation including new reporting structure, interface, training
and roll out to executives.
• Confronted big data issues, offer strategic solutions including automizations. and proactively identified
and interpreted reporting and business inefficiencies.
• Managed a team of three, including hiring, mentoring, workflow management, and problem resolution
• Developed and delivered comprehensive Renewals and Point of Sale reporting, enabling actionable insights for revenue optimization and strategic decision-making
AvanadeRegional Finance Manager / AP Manager
Dec. 2005 - Oct. 2012AvanadeA global professional services company specializing in IT consulting and services centered on the Microsoft platform. Established in 2000 as a joint venture between Accenture and Microsoft. • Provide financial support for executive leadership, leading monthly reviews of financial results,
administering operational analysis (attrition and utilization) and guidance.
• Develop both regional and global reporting mechanisms to fill critical business intelligence
requirements, for IT, Recruiting, Marketing and multiple other core teams in the organization.
• Spearhead company-wide initiatives, from business case through operationalization, to enable
efficient organizational change and to address the needs of a high-growth company.
• Manage budget, forecasting cycles and the P&L for $25M+ globally.
• Oversee and audit the invoice entry and approval processes to ensure timely, accurate entry of
invoices as well as revenue recognition
• AP Manager for a team of 6, including the implementation and rollout of SOX compliance, SAP
implementation and general accounting compliance.
Seattle Metropolitan Credit UnionAccountant/Branch Manager/Vault Teller/Loan Officer
Jun. 2002 - Jul. 2005Greater Seattle Area
Tecton CorporationStaff Accountant
Nov. 1999 - Jun. 2002Greater Seattle Area
Pantheon
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