Gurudutt Jangid - Application Support, Mbopartners

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Network Power<100 people

Roles

✔️66%

🔥33%

Startup Founder

🧨33%

Consulting

Geos

🇮🇳88%

India

🇨🇦11%

Canada

Work Background

MBO PartnersSupport Engineer

Mar. 2022

IBMSenior Production Engineer

Apr. 2021 - Mar. 2022

Oxygen Media GroupSoftware Engineer

Dec. 2020 - Aug. 2021Philadelphia, Pennsylvania, United States

WNS Global ServicesSME

May. 2019 - Mar. 2021India• Escalating the issues to the development and higher-level support teams for further assistance if needed. • Handling and Resolving Team issues, accepting Incidents Tickets, Find the root cause of issue tickets. Always meet SLA guidelines on time. • Work on Shell Scripting as per Requirements, Analyze the issue of the ticket. Provide the solution to end-users. Resolving Tickets, Update remedy ticketing tool. • Take follow up with Different teams and users regarding ticket raised. Interact with clients and with end-Users. • Writing UNIX and SQL Command to Resolve the Issues. Always meet the SLA Guidelines along with analyzing Databases.

Tech MahindraTechnical Support Engineer

Aug. 2016 - May. 2019Pune Area, India• Update Database using SQL queries, XML posting Tools as well as CRM for Database update. • Coordinate with Onsite team members. Monitoring End to End order workflow. • Root Cause Analysis, Bucketing the issue, and creating new M&P/Workarounds. • Write the complex SQL, PL/SQL queries to fetch data. Write Store Procedures in the SQL server. • Write a shell script in Unix and Unix Commands. Debugging errors in XML. The database updates are done using the queries through the support tool. • Design and Develop a solution to fix identified Errors. Build Auto Resolved for Repetitive Tasks. • Participated in Conducting knowledge Training Sessions for the new joiner and also guide.