Gurudutt Jangid

Application Support @Mbopartners

ITReactTech SupportJavaScriptFrontend DeveloperCSSPHPHTMLWeb Developer

Gurudutt Jangid is an Application Support at Mbopartners company. He has worked in the IT industry for over 10 years. In his current role, he is responsible for providing support to users of the company's software applications. He has a strong technical background and is able to quickly resolve issues that users are experiencing. Gurudutt is a highly skilled and knowledgeable IT professional who is an asset to the Mbopartners team.

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Feedback from Gurudutt’s ex-colleagues

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Network Power<100 people

Roles

✔️66%

IT

🧨33%

Consulting

🔥22%

Startup Founder

Geos

🇮🇳77%

India

🇨🇦11%

Canada

Work Background

Support Engineer

MBO PartnersSupport Engineer

Senior Production Engineer

IBMSenior Production Engineer

Apr. 2021 - Mar. 2022

Software Engineer

Oxygen Media GroupSoftware Engineer

Dec. 2020 - Aug. 2021Philadelphia, Pennsylvania, United States

SME

WNS Global ServicesSME

May. 2019 - Mar. 2021India• Escalating the issues to the development and higher-level support teams for further assistance if needed. • Handling and Resolving Team issues, accepting Incidents Tickets, Find the root cause of issue tickets. Always meet SLA guidelines on time. • Work on Shell Scripting as per Requirements, Analyze the issue of the ticket. Provide the solution to end-users. Resolving Tickets, Update remedy ticketing tool. • Take follow up with Different teams and users regarding ticket raised. Interact with clients and with end-Users. • Writing UNIX and SQL Command to Resolve the Issues. Always meet the SLA Guidelines along with analyzing Databases.

Technical Support Engineer

Tech MahindraTechnical Support Engineer

Aug. 2016 - May. 2019Pune Area, India• Update Database using SQL queries, XML posting Tools as well as CRM for Database update. • Coordinate with Onsite team members. Monitoring End to End order workflow. • Root Cause Analysis, Bucketing the issue, and creating new M&P/Workarounds. • Write the complex SQL, PL/SQL queries to fetch data. Write Store Procedures in the SQL server. • Write a shell script in Unix and Unix Commands. Debugging errors in XML. The database updates are done using the queries through the support tool. • Design and Develop a solution to fix identified Errors. Build Auto Resolved for Repetitive Tasks. • Participated in Conducting knowledge Training Sessions for the new joiner and also guide.

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