Tech MahindraTechnical Support Engineer
Aug. 2016 - May. 2019Pune Area, India• Update Database using SQL queries, XML posting Tools as well as CRM for Database update.
• Coordinate with Onsite team members. Monitoring End to End order workflow.
• Root Cause Analysis, Bucketing the issue, and creating new M&P/Workarounds.
• Write the complex SQL, PL/SQL queries to fetch data. Write Store Procedures in the SQL server.
• Write a shell script in Unix and Unix Commands. Debugging errors in XML. The database updates are done using the queries through the support tool.
• Design and Develop a solution to fix identified Errors. Build Auto Resolved for Repetitive Tasks.
• Participated in Conducting knowledge Training Sessions for the new joiner and also guide.