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Work Background
TravisMathew ApparelDirector Program Management Office
Aug. 2022 - Apr. 2023Huntington Beach, California, United StatesProgram Management Office (PMO) leadership, establishing the first TravisMathew PMO including maturation of project intake process, portfolio management, staffing, & mentoring/coaching across the organization. • Planned & managed a program to expand TravisMathew's wholesale & eCom businesses into EMEA. Business expansion included system changes & implementations (S4), expanding finance/accounting, sales, customer support, & operations with the associated Change Management needed to extend & customize US-based business processes.
BeachbodySenior Director Program Management
Aug. 2018 - Jul. 2019Santa Monica, CaliforniaProgram Management Office (PMO) leadership and maturation of Agile/Scrum, Continuous Development/Delivery, and DevOps processes requiring formal change management & user training. Planned and managed all facets of high-profile programs while implementing PPM tools using KPIs to measure continuous improvement & adoption. • Launched new high-profile digital streaming product, overcoming architectural issues with a complex set of legacy systems interfacing with Oracle ERP. Product outperformed revenue expectations by 45%.
• Replaced error-prone manual project budget, forecast, and resource planning tools with an enterprise project portfolio management (PPM) system enabling enterprise resource allocation planning and increasing the accuracy of project portfolio financials and status by 200%+ and giving executive management accurate resource allocation and finances for the first time.
FandangoDirector Project Management
Sep. 2017 - Jun. 2018Beverly Hills, CAProject management and operational leadership of Fandango’s core technology; responsible for project portfolio (20+ projects). Successfully led the first enterprise program, comprised of all brands, five different Scrum teams, marketing, finance, risk management, product management, and operations. • Led 100+ person cross-functional team to define, architect, build, test, and launch Fandango’s first loyalty program (VIP+) on time, under budget, with zero defects. Managed requirements & delivery across 5 scrum teams as Sr. Scrum Master.
Beya Consulting GroupSr. Business Consultant
Feb. 2014Los Angeles Metropolitan AreaI lead engagements and projects for a diverse group of clients. My expertise lies in building global, cross-functional teams comprised of client employees, consultants, integrators, and vendors for services and products. I ensure that every voice and perspective is heard and integrated to solve high-impact business problems and drive operational efficiencies with technology solutions, organizational transformations, and business process changes. My experience managing diverse teams has equipped me with the skills to navigate complex situations and deliver results. PPM Implementation (2024) Led a Project Portfolio Management system implementation in conjunction with an ECC to S4/HANA upgrade as part of a digital transformation initiative. Supply Chain Refresh (2021 – 2022] Managed a $16M multi-year Warehouse Management and Distributed Order Management system implementation program with multiple vendors and 100+ onshore and offshore resources. ERP Consolidation (2020-2021) Led multi-functional teams: Product, Engineering, & Finance through business requirements, functional design, and implementation of interfaces from fifteen (15) different general ledgers to a single worldwide SAP instance. Financial System Product Selection (2019): Managed engagement to help IT and the National Service Center select a new Recovery Management system; the first of six attempts to get CIO approval. Customer Experience Engagement (2016): Generated $3.5M in annual savings by identifying and resolving customer-facing post-merger integration issues in eCommerce properties. Global ERP Implementation (2015): Rescued a $30M global ERP implementation that was 25% over budget before the first deployment. Identified & resolved privacy, regulatory, and accounting process issues causing delays and cost overruns.
GenesysProgram Director
Oct. 2012 - Dec. 2013Daly City, CAPartnered with Global Heads of Product Management, Sales, IT, & Customer Care to drive strategy across Customer Experience, pricing, and licensing for this leading customer experience technology provider. Performed 360-degree customer/partner/reseller lifecycle analysis focused on sales & customer service events. • Increased Net Promoter Score (NPS) by 10.5% in six months by designing and implementing a Voice of the Customer (VoC) system & program providing real-time customer feedback that was acted upon immediately • Presented program overview with actionable analysis, portfolio & program recommendations to the C-Suite quarterly.
• Developed a program to change how we worked with partners, utilizing the feedback from customers, increasing our Partner NPS score (pNPS) by 8.5%.
TiVoHead of Solution Program Management
Dec. 2011 - Oct. 2012Greater Los Angeles AreaOverhauled existing project and product management teams, creating a customer-focused Solutions Delivery Team to build digital streaming media product solutions with consistent branding and user experience. • Shortened purchase-to-implementation time by six (6) months and reduced development cost by 45% by eliminating duplicative efforts across teams and creating a single customer solution. • Saved an $11M deal with a high-profile customer taking leadership over a program to build and support a white-label digital eCommerce solution with video streaming players across 10+ device platforms.
PriceGrabberPMO Director
Sep. 2010 - Dec. 2011Los Angeles, CATransformed existing team into an Enterprise Project Management team (PMO) responsible for all projects. Implemented best practices with associated KPIs that quantifiably measured project financial benefits.
• Managed project to redesign Pricegrabber.com
• Managed project to create a new "Groupon-like" product.
• Increased effectiveness and availability of QA testing 100% by collaborating with Product Management, Software Engineering & QA (Quality Testing) to identify and resolve systemic process issues.
• Booked revenue of $418,000 two months before completing a proprietary ad networking platform by planning for iterative delivery of marketable value.
ING Advisors, LLCDirector Project Management Office
Feb. 2008 - Sep. 2010El Segundo, California, United States
120VCSr. Program Manager & Consulting Director
Sep. 2004 - Feb. 2008Los Angeles Metropolitan Area
Warner Home VideoSr. Program Manager
Oct. 2002 - Sep. 2004Burbank, California, United States
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Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore