Paulo Mora - Operations and Quality Manager, Open to Work

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Network Power<100 people

Roles

🧑‍💼100%

C-level Executive

👍100%

Sales & BizDev

Geos

Work Background

CRG SolutionsProcess and Q&A Manager

Jun. 2019 - Apr. 2024San José, Costa Rica and USACreate a Management System in order to achieve the ISO 27001 Certification, as a result of that, we build of first CRGs documents process storage. Created from Cero our Quality department, establishing the operation KPIs and operations reports with metrics ready to present to our clients. In the second year of work, we started to use all the collected data to build operation reports with historical information, ready to present to the upper management in order to take better decisions in the operation. Actually, our Management System represents us in different external audit processes with high success and professionalism. Right now the company is preparing to achieve in 2024 ISO 9001.

CoprodesaOperations Manager

Mar. 2019 - Jun. 2019San Jose, Costa RicaSolving a transitional position. Managed the operation while the company president define the position's future.

Hotel Villas and Beach Resort.Quality Manager

Jan. 2015 - Nov. 2016Playa HermosaA Department of Quality Control, documentation, and standardization of work processes were created, as well as the metrics for measuring results. Achievement of 85% of the operation with processes documented and approved by the General Management of the company with immediate positive results in different departments. Responsible for process control, with energy savings of 18.5% compared to previous periods. Supplier certification is achieved, leading to savings of almost 30% in direct operating expenses. Scope, for the 2nd time in 25 years of operation, obtaining 3 degrees in the Tourism Sustainability Certification.

Cordillera Products CRGeneral Manager

Jun. 2012 - Jul. 2014San JoseCompliance with the sales budget of up to $3.5 million, with recognition in the region for being the only one to achieve it. Increased sales in Nicaragua and Panama by 55% in both fiscal periods, with an improvement in the presence of products such as laminates, plastics, and synthetic membranes. Responsible for the increase in inventory rotation from 8 to 3 months, resulting in a 12% drop in operating costs. A material handling, storage, and distribution manual is created for the entire Corporation, which reduces shrinkage and returns by 85%.

Grupo CodisaOperations Specialist

Nov. 2017 - Aug. 2018San Jose, Costa RicaCooperated during the construction of the new Data Center, taking control of the operation metrics, project schedule, contracts SLAs and managed the relationship whit the stakeholder's construction. Also, participate with the Management Systems team to achieve ISO certifications and Data Centers Certifications.

CELISTICSOperations Manager

Nov. 2011 - May. 2012San Jose, Costa RicaIn charge of hiring and training a group of 35 specialized operators for reception, storage, taking and preparation of orders, and distribution of terminals in the country. Achievement of loss reduction in a period of 4 months for $75,000, with the correct use of control techniques and inventory management. Attribution of inventory recovery for $925,000 in products that had been distributed without complying with the company's exit processes. Design and conditioning of the central warehouse, so that it meets the basic requirements of safety, cleanliness, capacity, and other characteristics required by the product.

CastrolLogistics Manager

Jan. 2009 - Jan. 2011San JoseA WMS (Work Management System) was configured in order to improve inventory control, order preparation, and delivery, making it a pioneer for companies in this field in the country, with an effectiveness of 99.2%. Design and implement KPI'S, for the storage and distribution areas, obtaining the best performance ratings of the entire company for two years. Completely modify the purchase forecasting system, based on statistics, demands, and delivery times, reducing the cost of inventory by more than $450,000. I participate directly in the launch of new product lines and market openings for them.