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Work Background
Fetchly LabsSenior Project Manager
Mar. 2022Austin, Texas, United StatesProject management and software development efforts:
- Estimation and coordination on team pacing and progress on projects;
- Creation of Milestones with daily/ weekly reviews and updates; - Analyses regarding velocity and gauging, team meetings, application of Agile methods to facilitate a faster transition between tasks and scope;
- Client meetings to organize current scope, discuss improvements on product and organizing roadmap for next sprints;
- Stakeholders management and open communication between clients and inside teams; - Daily updates regarding projects on multiple tools on Fetchly's and client's side as Jira, Trello, Pivotal Tracker, Asana, Linear and Internal tool;
- Creation and updates on projects documentation and guidelines for developers, QA team and Customers;
- Assistance on reviews and tests on Products to roll out to Production environments;
- Assistance in proposal drafting for new projects or changes;
- Manage multiple cross functional teams for multiple projects with different subjects as complex integrations and specifications;
- Team review and 1-1 with developers working on related projects;
- Miscellaneous company efforts among project work, coordination and organizition of documents. Project management and software development efforts related to the Company’s internal tool:
- Daily meetings to gauge and create a project management tool with Projects and Resources information;
- Calls with Design team and coordination with dev team, creation of features based on Company priorities;
- Calls with all company areas to develop and create rules to apply on the product;
- Meetings with QA team, assistance on review and testing software, as brainstorm and suggest improvements;
- Creation of Guidelines for users.
DidiNational Key Account Manager
Apr. 2020 - Dec. 2021Beijing, China- Customer management of franchises partners in Brazil;
- Strategic meetings to develop campaigns to engage and increase sales;
- Analysis of reports and plan implementation from short to long term to improve results;
- Quality analysis to work on corrective and preventive measures in multiple areas that involve franchises, such as logistics, operational systems, changes/ improvements in the menu and brand management;
- Training to the use and management operational tools, as well as providing better service to the final consumer;
- Performance in compliance with the company's KPI's;
- Meetings with product development team to improve our apps features and systems, develop new projects, provide a better customer experience and system integrations.
Ifood.comKey Account Consultant
Aug. 2016 - Oct. 2018São Paulo, Brazil- Customer management of partners in South/ Southest of Brazil;
- Analysis of reports using Tableau, strategic plans for short to long term to improve results, formulation of targeted and applied consultancies, creation of action plans for continuous growth on platform;
- Analysis of MKT actions directed to each partners, strategic meetings to develop campaigns to engage and increase sales with customers;
- Quality analysis to work on corrective and preventive measures in multiple areas that involve franchises, such as logistics, operational systems, changes/ improvements in the menu and brand management;
- Training to the use and management operational tools, as well as providing better service to the final consumer;
- Performance in compliance with the company's KPI's;
DexcoCommercial Analyst
Jan. 2014 - Jul. 2015CuritibaResponsible for the Curitiba's Dexco Office:
- Customer service management;
- Order tracking, connection between customer and head office in problem solving; - Contact and service to third parties (shippers and service providers); - Management of office accounts, employees and accountability reports.
M & C ComunicacaoQuality Manager
Mar. 2011 - Dec. 2012Curitiba- Quality sector: creation of new work processes, writing procedures for quality maintenance, organization of employee rosters and routines.
- Events sector: organization of events, consultancy and press conferences, contact with clients and contracting of suppliers, meeting minutes, support secretariat before and after the events, ceremonial, cost reports and work carried out.
- Customer service, updating websites and social media pages, managing customer image through social media monitoring tool.
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