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Work Background
Redwood SoftwareCustomer Success Manager
Oct. 2021• Implement programs to promote customer success and educate customers about the value of Redwood Software. • Work with the extended team to identify top reference accounts and cultivate champions; work to create strong customer case studies, quotes, references, stories based on business impact. • Assist with the creation and management of customer advisory boards, communities, along with engaging customers for reviews and feedback.
ex | XOFounding Ambassador
Sep. 2021• Participating at establishing the World’s Most Global network of Corporate Alumni. • Leading & Managing the Alumni Network Customer Success communication channel. • Driving engagement across World-Class software industry professionals.
IgniteTechSenior Customer Success Manager
Jul. 2020 - Jul. 2021• Lead customers to a declared state of success with their product by driving product usage and business value growth derived from the solution. • Design success plans based on our expertly-derived approach and benchmarks for best practice, to prescribe actions and tactics to drive business value. • Navigate and lead the customer along the success journey, progressing aligned to the recommended actions and goals.
IgniteTechBI & Analytical Services Lead
Nov. 2017 - Jul. 2020• Support customers to ignite better business performance through the deployment of best-in-class business intelligence solutions, powered by AI and machine learning. • Transform data into actionable intelligence improving an organization's strategic and tactical business decisions, leveraging Ignite's proprietary software and services. • Development of project plans, managing ongoing milestones and communications as needed to ensure projects success. Preparing analytics for ROI forecasting models.
Super GlobalBogota Ambassador
Sep. 2017We're the tech co-pilot for social problem solvers. Our nonprofit community of expert creative & tech agencies accelerates social impact projects around the world. • Connect Super Global with social organizations and creative technology agencies, to share our vision that those tackling the world's toughest challenges can revolutionize their impact through technology. • Improve our ability to work with Charities, NGOs and Social Ventures, delivering valuable content such as articles and research, which, when shared and implemented by our network of collaborators, increases the impact of our actions around the world. • Represent Super Global at Tech-for-good events Inc., Awards, Meetups, Hacks, and Creative & Tech agency land events. Spark relationships with relevant funders/accelerators/labs/networks.
Fundación de Educación para la Vida (NGO)Projects and Marketing Coordinator
Dec. 2015 - Nov. 2017Colombia• Prepare and evaluate new programs and projects that allow students and associates to enrich their personal wellbeing and educational experience at the organization. • Create innovative marketing strategies to reach large audiences to promote the services and solutions offered by the organization to the community, in order for it to have better and brighter job opportunities through education access.
Fundación Yo Amo, Respeto y Cuido (NGO)Project Manager
Apr. 2013 - Mar. 2014Colombia• Plan, monitor and evaluate projects considering resources, costs and risks involved, in partnership with the former Congress aspirant Alvaro Polania to promote the cause in political parties in search for support. • Strategy and logistics coordination in the execution of the campaign for non-violence against women run by the organization specially raising awareness of the acid attacks wave against women in Colombia. • Design the brand identity and positioning strategy of the organization with further amplification through its digital and social channels in order to reach broader audiences, raise awareness and empower victims.
La Refe StudioCommercial Director
Oct. 2012 - Jun. 2013Bogotá D.C., Colombia• Creating and implementing effective sales and marketing strategies to increase market penetration according to the company goals, throughout strong relationships management and powerful negotiation tactics. • Bring guidance, motivation and inspiration to the team work to achieve its maximum potential, developing and sustaining a high performance together, ensuring an effective communication, and the recognition of its strengths and needs. • Meet the proposed goals and deadlines by properly managing the projects, focusing on the preferences and perceptions of the clients.
Vicome ÉracomKey Account Executive
Oct. 2011 - Sep. 2012Bogotá D.C. Area, Colombia• Management of the account "Angel Politics" USA, New York. Planning and Development of strategies to ensure brand growth and positioning. • Control of the visibility and influence of the development plans based on the essence of the brand and the focus desired by the client and its target. • Follow-up on the behavior of the strategies implemented through periodic reports and indicators to make the necessary adjustments to achieve successful results.
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