Chloe Becquet - Sr Director IT, Self

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Work Background

FastlySenior Director of IT

May. 2022 - Dec. 2023New York, New York, United StatesElevated the global Information Technology (IT) function for a 1200-member hybrid workforce, spearheading strategic initiatives and leveraging automation to optimize operations and drive efficiency. Established robust standard operating procures and streamlined processes within the Information Technology (IT) function to seamlessly support rapid multinational growth, ensuring scalability and adaptability. Successfully managed the IT department budget, meticulously allocating resources for maximum cost-effectiveness. - $600K+ reduction in spend via cost optimization initiative of both internal IT expenditures and external vendor relationships, software licenses audit and reclamation. - 99% day-one hardware and system access provisioning rate for in-person new-hire onboarding setup at San Francisco HQ in 2023. - Successful IT AV refresh and reopening of 5 physical offices and the establishment of the New York office in the span of 7 months and within budget, facilitating organizational growth and expansion. - Fostered strong interdepartmental connections by understanding diverse needs and challenges, aligning IT resources to support other departments' objectives proactively. - Lead and mentored IT organization of 20 engineers, across Support, Infrastructure, Endpoint Engineering and System Engineering.

HelloFreshAssociate Director, Technology

Jun. 2020 - May. 2022New York, United StatesOrchestrated seamless technology operations and strategic alignment at HelloFresh U.S. during a period of exponential growth. Established and led a high-performing team of remote IT Helpdesk Technicians and SaaSOps Engineers, overseeing outsourced IT providers (MSP) and delivering top-notch support to a workforce of over 5000 employees. Pioneered the development of a robust SaaSOps function, revolutionizing software management in the Cloud and driving efficiency through automation. • 40% reduction in IT expenditure by efficiently transitioning Helpdesk support and asset management functions in-house, while improving top-tier service standards. • Expertly resolved and optimized enterprise-level network infrastructure issues within a week, at a total project cost of $1500, showcasing both agility and cost-effectiveness. • 800+ Windows device manual migration in 6 months from MSP MDM (Continuum/Connect-Wise) to in-house MDM (Azure Intune), ensuring seamless integration and enhanced management capabilities. • 2000+ newly purchased endpoints successfully deployed for new hires for day-one start, by leveraging ABM/Autopilot streamling configuration processes and maximizing efficiency in device management. • Assembled and mentored IT organization of 10 skilled and strong performing engineers.

Wunderkind (Formerly BounceX)Director of IT

Jul. 2018 - Apr. 2020Greater New York City AreaSpearheaded the transformation of the Information Technology (IT) function, shaping the company's IT and SaaSOps strategy for enhanced efficiency and productivity. Orchestrated the development and management of the IT team and Helpdesk services across national and international branches, ensuring seamless support for 400+ staff members. Managed all IT vendor relationships and efficiently allocated a $1M budget to optimize technology investments and support business objectives. • 99% CSAT for 22 consecutive months by implementing streamlined processes and policies to enhance the efficiency of the IT Helpdesk. • Successfully brought IT operations in-house, significantly reducing expenditure while assembling and mentoring a skilled team of IT Helpdesk Technicians and SaaSOps Engineers. • Introduced Zero-Touch user onboarding and offboarding system access configuration via integration and automation, enhancing user experience and enforcing security policies. • Coordinated seamless office relocations to WeWork and 1WTC, designing and implementing new network and telecom infrastructure for 1WTC space, achieving 100% system access and connectivity readiness by day one for both moves.

VerveIT Manager

Jul. 2015 - Apr. 2018New York, New YorkManaged nationwide support team operations, overseeing Helpdesk and Information Technology (IT) functions to ensure seamless service delivery across the U.S. Effectively managed a geographically dispersed team of IT Helpdesk Technicians, providing leadership and guidance to meet user requirements effectively. • Developed and implemented comprehensive policies and procedures to standardize IT practices and ensure regulatory compliance. • Played a key role as the Lead Engineer for JamfPRO management and completed provisioning and rollout of JAMFPro and Autotask AEM across 300+ Mac and PC laptops, enhancing asset visibility and enforcing company security policies. • Orchestrated and led the migration of the company-wide chat platform from HipChat to Slack, and upgraded IT network infrastructure and established inter-connectivity (VPN) between branches, enhancing communication and collaboration.

Bigfish TechnologyTechnical Specialist

Jan. 2014 - Oct. 2014Melbourne Area, AustraliaProvided support to clients by using remote access technologies and also by visiting clients on-site. · Handled 30+ technical/mission-critical calls daily and consistently met high service standards. · Performed in-depth analysis and troubleshooting of system issues. · Responsible for the installation and maintenance of various IT equipment. · Researched and developed knowledge-base articles for various issues and their resolutions.

Chip ChickIT Manager

Aug. 2013 - Jul. 2015New York, New YorkManaged the company's back-end systems and IT issues, while also providing tech support for the entire staff. - Provided technical support for the New York team, as well as international editorial staff. - Restructured and optimized the team's in-house IT procedures. - Assisted the editorial team with testing new products, apps, and technologies.

Integr8ITIT Technical Support Manager

Jan. 2011 - Dec. 2013Melbourne, AustraliaProvided managerial assistance to the company's technical, administrative, sales, and management teams. · Authored documentation of in-house processes and technical guides. · Managed and prioritized support tickets and technician's schedules. · Trained staff on in house systems and also provided guidance to trainees. · Closely worked with clients in various size organisations, while being able to create solutions based on their individual requirements.

Integr8ITIT Technical Support Engineer

Jun. 2008 - Dec. 2010Melbourne, AustraliaProvided general hardware and software support for clients. · Assisting over 800+ users across varying sized businesses. · Provided onsite and remote support, including both hardware and software installations and replacements. · Network set up and maintenance. · Created procedural documentation for users. · Maintained equipment inventory lists in-house and on client sites. · Documented help desk tickets and resolutions.