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Work Background
MicrosoftPrincipal Delivery Pursuit Lead - Core Industry Solutions
Jul. 2021Panamá, PanamaResponsible to assemble and lead large team of technical and sales resources with a broad variety of expertise across domains to support pre-sales engagements in deal shaping for highly complex and large pursuits. Influence customers and internal stakeholders to remove obstacles and drive deals forward. Drive clarity with partners and stakeholders. Support sales teams expand deals.
MicrosoftAmericas Time Zone Business Manager - Global Pursuit Organization at Microsoft
Nov. 2020 - Aug. 2021
MicrosoftServices Strategy Lead - Strategy & Governance, Global Pursuit Organization
Jan. 2020 - Nov. 2020Costa Rica
MicrosoftSales Services Program Manager - WW
Jul. 2018 - Jan. 2020Costa Rica
MicrosoftEnterprise Services Delivery Lead - Americas TZ
Jun. 2017 - Jan. 2020Panama• Responsible for effective and profitable services business operations delivery for the entire Americas region, driving adoption amongst the internal stakeholders and keep up with the change management that impacts all the areas: Sales, Marketing, Operations, as part of the Digital Transformation in the company
• Responsible for a successful service delivery across all Americas via partnering with Business Excellence Partners and an outsourcer
• I am a go-to person as an SME of the service for escalations and complex scenarios resolution
• Influencing without authority over the Microsoft subcontractors to ensure success in delivery of the services
• In charge of keeping operational metrics and KPI on targets and improving
• Partnering with Services designers team to review and improve the processes to keep costs and times low
• Responsible for keeping all the internal and external customers highly satisfied.
MicrosoftSr. Engagement Manager
Mar. 2015 - Jun. 2017Panama City, Panama• Responsible for successfully managing Microsoft’s consulting engagements at our customers across all Latam New Markets countries
Special focus on all Cloud technology projects (Azure and Office 365)
• Ensuring clients satisfaction and exceeding customer expectations is a top priority
• Is accomplished by effectively coordinating client and team communications while managing project scope, timelines and profitability by structuring and managing engagements from opportunity identification and deal set up on the sales stage through successful completion on the delivery stage.
• In charge of managing Engagement Risk and Delivery Quality
MicrosoftRegional Solution Sales Specialist
Oct. 2012 - Mar. 2015PanamaIn charge of driving software sales for the LATAM New Markets region (Panama, Guatemala, Costa Rica, Ecuador, Rep. Dominicana, Trinidad & Tobago), by being part of a wider sales team, providing technically oriented support to account managers and Microsoft partners and ultimately, by focusing the most of what the customers needs are. Ensuring that the Microsoft story is a successful story to be told with every single customer.
DellSales Manager
Sep. 2004 - Sep. 2012Responsible for a team of 11 Product Specialists to support US Public accounts and to position Dell branded and third party products to Public US customers
Accountable for establishing and developing productive relationship with the accounting team internally and externally, as well as peers, Upper Management and cross-functional peers
Thrive for business initiatives independently of seasonality challenges and budget constraints Sales Manager II ATG Public Parts & Imaging team
Handled an ACD team dedicated to support Public/Federal accounts with needed parts and imaging replacement
Brought positive turn around in results for Q2 despite the ARB transition impact
In charge of additional tasks for the entire ATG organization: Headcount Planning, Succession Planning
Active participation in agents development on different levels: mentor to different people
Supported hiring process for different ATG positions
Q2 FY11 Top Overall Performer Manager
Yellow Belt BPI certification for the Pipeline Process Improvement Sales Manager II US APOS BSDT Outbound team
Actively participated in a ramp up of the ATG APOS Business for services and warranty extensions by doing outbound calls to contact the customers unexpectedly
Developed a skill for planning and follow up on sales opportunities
Drove sales in a constant and consistent basis for a year by managing performance on an individual basis and identifying those obstacles to take the business to the next level Achieved to have a top performing team by having the most even distribution of high, mid and low performing agents
Developed an "eye" for the talent for Outbound sales environment
DellSoftware Sales Manager for Large Enterprise market
Sep. 2004 - Sep. 2012PanamaIn charge of driving a very competitive market for software through Dell Software partners. Our customers: US Large Corporation market. By managing a team of 12 account managers distributed across all the portofolio, I was able not only to deliver positive revenue and margin results, but also uncover new opportunites and take business away from competitor, always keeping a noth of give the customer a solution they need at the right price.
DellTechnical Support Specialist
Sep. 2004 - Jul. 2005Provide technical support in the inbound call center on Dell hardware, peripherals and software issues.
Became an Advanced technical specialist (L2) and performed a role of coach for both: US and LA technical groups.
PanamaIT Department Senior Manager
Jan. 2002 - Sep. 2004Managed a department with staff of 20+ agents with multiple disciplines during the tenure of 32 months in the position. Reviewed IT requirements and did recommendations to satisfy business needs to comply with international standards.
Prepared high level activity and progress reports and presented it to Executive Management.
Designed and executed the reengineering of the legalization and authentication process for the diplomatic personnel reducing the process time from 2 days to 2 hours.
Coached and mentored both team members for personal development and business partners on processes to execute the legalization and authentication processes accordingly Conducted the optimization of data access by digitalizing all the documents and personnel signatures and uploading it to a data base and it reduced the access time to 70% less
Directed the design of a web page and implemented a remote access for the diplomatic personnel using Webmail and reduced the process to 1 day.
Coordinated activities on the construction of the new building of the Department of Foreign Affairs that was completed by the timeframe established.
Settled the design of the network architecture and the security system of the new building Developed and implemented a mail server where the all the personnel can access their inbox remotely.
AyayaiTechnical Support Representative
Jan. 2001 - Jan. 2002Debugged and optimized the prepaid system server using .php programming language to have a faster access.
Made a compilation of business specific advertisements based on benchmarking analysis and rival product base.
Monitored the internet connection and signal strength of the corporate account clients and improved it to 5 db.
Promoted new services and bonded business relationships with the corporate accounts clients that increased in 13%.
Ayayai.comIngeniero de Comunicaciones
Jan. 2000 - Jan. 2002Responsable for Internet instalations and network configuration for SMB customers, as well, as in charge of the mail server of the company.
Canon IncAccount Executive
Jan. 1999 - Jan. 1999Promote the business relationship between Canon and its authorized dealer and none of the dealers resigned under my supervision. Responsible for the direct or indirect coordination of activities and resources to promote dealer growth and sell through of Canon's products and services.
Seek and promoted Canon's products and services to open new business relationship and increased the sales in 17%
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