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Work Background
Bill.comLead Product Management - Payments Vertical
Oct. 2021 - Apr. 2024Sydney, New South Wales, AustraliaI strongly believe that the right product can make a world of difference, and we owe it to business owners. My responsibilities at BDC include:
- Owner of the payers experience and ad valorem payments growth
- Delivery of product features that result in significant revenue growth and high customer satisfaction
- Manage User Research, Marketing, and Analytics needs to develop a deep understanding of our users, their payers and their needs
- Build, prioritize and maintain an ongoing product strategy and associated roadmap
- Guide a cross-functional team to create highly-converting product experiences and customer flows across desktop and mobile platforms
- Collaborate with other Product teams to identify strategic requirements to support our internal and external partnerships
- Create a long-term vision for the BILL AR payers experience
- Translate said long-term vision into smaller, tactical milestones to ship early and lead Agile development teams to implement new features with a high quality mindset - Leverage our analytics team's insights to measure and report, tracking the health of our product and make the necessary decision to keep growing according to our company objectives
- Present proposals, updates, and outcomes to high-level internal and external stakeholders
Publicis SapientSenior Product Manager
Jun. 2018 - Oct. 2021Sydney, AustraliaSenior Product Manager within our Product Capability, enabling our various clients to develop and implement customer centric and accurate product solutions reporting into the Head of Product & Delivery Australia
Clients: University of Sydney, Westpac, TAB, Service NSW, Tourism Australia..
KEY RESPONSIBILITIES
- Own product vision and strategy developing a clear product roadmap.
- Manage End-to-End Product Management, from concept to implementation.
- Identifying new product opportunities based on in-depth market research.
- Owning the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of organisations' resources.
- Conducted AB testing to maximise product efficiency and UX. Increasing engagement by 25% for one of our national clients.
- Leading teams of 20+ people to achieve successful solution implementation across different platforms.
- Build and structure the project team to ensure maximum performance while analysing and evaluating current systems and structures.
- Establish and maintain processes to manage scope over the product life cycle
- Ensure the use of best practices and apply lessons learned from previous projects and ensure a positive, collaborative work environment for the team
- Provide day-to-day consultancy support for clients and track related communications and foster teamwork with UX, Content Editors, Technology and SME's
- Change management implementation by deep-diving into organisational structures, methods, systems & procedures
- Seeing the big picture as well as maintaining reliability and
continual follow-through with clients & teams
- Establish & Maintain processes to manage scope over the
product life cycle, always maintaining a focus on the future
proofing aspect of the delivery.
- Assisting our clients to achieve their vision and goals.
MullenLowe ProferoSenior Product Manager
Jan. 2018 - Jun. 2018Sydney, AustraliaProject Management of Content Migration for Website redesign (Sitecore) for Peninsula Hotels:
o Management of a squad of 3 senior consultants, project spanning across 11 different locations
o Content Migration / QA and Content population on Site Core / Training of the content coordinators and report to the management team in China and Australia.
o directing clients towards more efficient organisation and developing solutions to organisational problems
- Managing business critical tasks across Finance, HR....
- Managing internal workflow efficiency with a Lean mindset
Godo Online MarketingSenior Project Manager
Jan. 2017 - Mar. 2017Sydney, New South Wales, AustraliaProject Manager for global digital marketing omni channel campaigns • CRM / CMS (Adobe, Salesforce , Sitecore) implementation and training
• Social media management
• Business Development
• New Business
V+E ProductionProducer
Oct. 2014 - Mar. 2015Paris=> Photoshoot production - Campaigns in France and abroad (Paris, Los Angeles, India, Thaïland...) and Press (French Vanity Fair, Indian Vogue, ID Magazine, Harper’s Bazaar UK...)
=> Balance crew schedules with merchandising demands, working within an established budget to accommodate the rapidly changing personnel details essential to keeping the studio functioning
=> Maintain Production Calendar
=> Maintain up to date talent databases of external freelancers
=> Compile information for the casting and talent selection process
=> Act as a studio concierge for all out of town talent by coordinating transportation, accommodations, and monitoring all arrival & departure information
=> May support the financial tracking by assisting with invoicing and reconciling expenses
=> Partner with studio teams to monitor incoming merchandise flow to balance talent needs with merchandise demands
=> Book crew, talent, locations and production support
=> Partner across the team to trouble shoot and ensure that deadlines are met
=> Support initiatives regarding studio workflow and processes
Saint-Germain agencyProject Manager
Sep. 2013 - Feb. 2014=> Production assistant for photo shoots in France and abroad (Shan- ghai-Tang Campaign in Tanger, Morocco ; photo shoots for Esquire ma- gazine, Heaven magazine, the Express Styles magazine and the Russian Harper’s Bazaar magazine...) => Composition of artist’s work books (photographs, stylists, hair-stylists) => Community Management => Management of models castings => Refreshing clients’ database
Galerie Basia EmbiricosGalerist
Jan. 2013 - May. 2013Rue des Jardins de Saint-Paul
CartierSales Assistant
Dec. 2011 - Jan. 2012
MaïProjectJunior Project Manager
Jun. 2011 - Aug. 2011Région de Paris, France=> Organization of photoshoot
s
=> Catalogue layout / Artistic Direction => Organization of the stall at Who’s Next, ready-to-wear european trade show
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