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Work Background
ZepzSenior Product Manager
Jun. 2024London Area, United KingdomSenior Product Manager - Pricing
WorldRemitProduct Manager
Jun. 2022 - Jun. 2024London, England, United KingdomPricing Product Manager at WorldRemit
- Driving the Pricing Product forward with new initiatives to enhance the customer experience - Upgrade the back-end to give our stakeholders the agility to rapidly react to market changes and ensure we compete on Price with our rivals in the industry
- Built a robust pricing model that supported multiple platforms and millions of customers
- Managed a global team of engineers and QAs across multiple time zones ensuring alignment of goals and strong communication working towards company objectives.
WorldRemitPricing Business Analyst
Sep. 2021 - Jun. 2022London, England, United KingdomSupported the discovery, build & deployment of a new pricing upload functionality, which enables WorldRemit to set prices more efficiently for customers leading to significant revenue improvement. Performed a deep dive to unravel the WR FX Landscape. Summarising this information into a series of risks, issues and initiatives.
WorldRemitProduct Business Analyst
Sep. 2020 - Sep. 2021London, England, United Kingdom- Regulatory Requirements & Process Automation: Analysed, Designed & Deployed a semi-automated solution that increased efficiency of the Operational & Customer Care Teams while ensuring that the regulation was adhered to
- Reconciliation Improvements after identifying significant losses in reconciliations, proactively led the discovery on this ongoing issue and revealed the impact of the losses on the business, analysed and proposed potential solutions and drove this solution through to delivery - Supported Payments area as a stand-in Product Manager when there were team changes, ensured roadmap objectives were reached. Successful launch of new functionality to track customer card type usage in the US..
Ford CreditSenior Business Analyst
Mar. 2018 - Mar. 2020London, United KingdomSenior Business Analyst – Application Development and Support (ADST) – Accounting Key Projects:
European Retail Finance Harmonisation
BREXIT
Corporate Restructuring • Liaised with global project teams and external clients in order to agree project deliverables and objectives.
• Analysed erroneous manual journals, identified the errors and developed, then implemented these system developments to correct the errors.
• Provided expertise on the retail accounting systems capabilities and limitations to Senior Management to allow effective decision-making regarding business direction during the European Retail Accounting Harmonisation project. • Developed Business Requirement Documents (BRDs) & User Stories with Business, Finance and IT Partners. • Designer of Functional Specification Documents (FSDs) to shape system solutions for enhancements, new functionality and remove deficiencies.
• Tested potential production deficiencies in UAT environments to identify errors and propose solutions • Managed a team of 2 analysts, ensuring that they have the support and resources to perform their assigned tasks, as well as supporting their career development. • Implemented the adoption of Agile project methodologies within the department once launched within FCE and supported the move to a Product Driven Organisation. • Reviewed performance metrics with the team periodically to assess and improve performance.
Ford Credit Business Analyst
Sep. 2016 - Feb. 2018London, United KingdomBusiness Analyst – Application Development and Support (ADST) – Accounting Projects Key Projects:
Mexico Regulatory Project Mexico Retail Improvement Project
Small European Locations - Accounting Harmonisation Project Actuals and Forecasting Reporting • Led inter-department project to build new analysis models to support and enhance the analysis of system data. • Responsible for development of models to support the Actuals and Forecast reporting.
• Documented deficiencies in the system through review of data files, error logs and report outputs, then identified solutions to correct these issues.
• Reviewed known knowledge gaps within the department concerning the Retail Accounting System; developed training material and documentation to retain knowledge. • Established Key Performance Indicators (KPIs) for the department to ensure the growing team can successfully track performance and monitor improvement. • Provided guidance on the limitations and capabilities of the Retail Accounting system to stakeholders to enable informed decision-making concerning project deliverables. • Taken leadership of Monthly and Quarterly Reporting of Department actuals and forecasts to Project Managers and Review Board Meetings
Ford Motor CompanyFinance Graduate Scheme
Jan. 2014 - Sep. 2016EssexFord Motor Company - Graduate Scheme – Finance Graduate
Roles Engine Finance Analyst, Accounting Analyst Key Projects: Engine Program Analyst - DW10F Joint Venture
Accounting Analyst - South Africa Reconciliation Off-Shoring
Accounting Analyst - Development Process of Global Stop Ship Process • Communicated effectively and positively with cross-functional global teams and built strong relationships with Joint Venture Partners. • Responsible for budgeting, cost tracking and financial reporting for engine program. • Provided business cases, performed variance analysis and identified cost-effective solutions in order to support program decision making. • Applied soft skills when managing a global team during cost saving exercise requiring to move work from the local market (South Africa) to the global business centre (India).
• Created the controls and documentation of the Global Stop-Ship Process for faulty vehicles after identification of a major process deficiency.
Habit BoxSocial Media Intern
Sep. 2013 - Sep. 2013LoughboroughIn this role I was learning the skills required to effectively utilise the potential of this growing industry. The presence of social media as a marketing tool is becoming rapidly recognised and working for this company has given me to opportunity to learn first hand about promotion and client management.
Marston's PLCBar Staff, The Griffin Loughborough
Jan. 2013 - Dec. 2013I worked at this busy pub in Loughborough as member of the bar staff, my role includes working on the bar, serving food, running pub events such as quizzes and discos and ensuring our high standards of conduct are always maintained.
The Media Group NottinghamSummer Intern
Aug. 2012 - Sep. 2012NottinghamIn this summer placement I worked for the Media Group in the logistics support department, working for a number of high profile clients. My roles included dispatching orders, organisation of our warehouse and communicating with clients.
Loughborough UniversityUndergraduate Student
Sep. 2009 - Jun. 2012I studied my Undergraduate degree in International Relations at Loughborough University from September 2009 to June 2012. I achieved a BA 2:1 (Hons) Degree.
The core of this course concerned the way countries interact in an increasingly globalised world, the issues that face global actors and the history of international relations as a recognised political science.
For my dissertation topic in third year I undertook a study of the role of the media in the 2003 Gulf War, with regard for the way in which public opinion and sentiment was manufactured by the government through the exploitation of media influence.
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