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Work Background
Senior Product Manager
isango!Senior Product Manager
Jul. 2019Key Responsibilities: 1. Redefining product usability with a mobile-first, UX-driven approach for both B2B and B2C users. 2. Developing product strategy and roadmap; Market research with SEO keywords, and user research to build a niche cruises microsite. 3. Setting up the PMO, product management department – processes, workflows & tools to streamline the product delivery process. 4. Leading end to end agile delivery of 15+ mid-large-sized projects with product inception, UX/UI design, QA testing, deployment, A/B Testing, launch, and data analysis. KEY MILESTONES: 1. Re-launched business websites (UX/UI) leading to an increased conversion by 15%. 2. Redefined product booking and checkout funnel. 3. Re-strategised cross-sell algorithm that increased business revenue growth. 4. Led end-to-end delivery of features like QR codes, elastic search, payment gateway, merchandising filters, white-label solutions, route maps, customer review and upsell strategy. 5. Planning and leading multiple third-party Tech API integrations and automation that reduces business costs by 15% 6. Led end-to-end integration from pitch to strategy, to the final set-up and launch of the Intercom chatbot automation that reduced customer support queries by 60%. 7. Led strategy and design for re-defining the blog, marketing-driven pre-departure emailers, and newsletters - increased customer retention by 5%
Product Owner
AppsterProduct Owner
Jul. 2018 - Jun. 2019Gurgaon, Haryana, IndiaKey Responsibilities: • Lead and mentored multiple design and development teams in parallel as an Agile practitioner & facilitator and helped the teams in removing impediments to deliver quality deliverables within time and budget. • Managed the end to end development of enterprise, web and mobile products with an in-depth understanding of UX and UI. • Elicited and gained insights into the client requirements, responsible for writing user stories and facilitated knowledge transfer to cross-functional development teams. • Identified and provided ideas to bridge product gaps and improved the user experience for multiple projects that helped in revenue generation. • Acted as a SPOC for client communication - Managed client’s expectations, created change requests, conducted thorough QA testing, and presented product demos to the client(s). • Developed Project plans, conducted Daily Stand-Ups, Sprint Planning, Sprint Review & retrospective sessions, and performed Product Backlog grooming & prioritization based on the business value and stakeholder(s) impact. KEY MILESTONES: • Appointed as a leading SPOC for global stakeholders (U.S., Australia, UK) for Understanding customers' pain points, resolving user dropouts, and enhancing user onboarding journey. • Increased business revenue by retaining 3 global stakeholders: • Enhancing user conversion and building new product features for customer retention.
Business Analyst
S&P Global Market IntelligenceBusiness Analyst
Aug. 2017 - Jul. 2018Gurgaon, Haryana, IndiaKey Responsibilities: • Responsible for Managing the migration of a financial big data set and designing an automated internal tool for data management. • Conceptualized product migration roadmap, user journey, and wireframing of the tool. • Product planning and budgeting, resourcing, timeline, and project cost estimation. • Led the scrum team with business analysis, requirement specification, development, QA testing using SQL, in migrating big data sets.
Project Manager
onething UX/UI StudioProject Manager
Aug. 2015 - Aug. 2017Gurgaon, IndiaKey Responsibilities: • Conducted meticulous analysis while successfully re engineering, key business processes to increase operational efficiency and team collaboration in the work culture. • Implemented Agile with deep understanding of UX/UI, for multiple projects running in parallel. • Strategically planned and facilitated user interviews and requirement gathering workshops, stakeholder interviews & UX brainstorming sessions. • Developed project plans tailoring to client needs including scope & budgeting, functional requirement specifications, defining milestones, resource allocation & coordination of teams. • Documented, provided agile coaching, and elicited business requirements from subject matter experts by writing user stories, resulting in a detailed understanding of project deliverable. • Developed and mantained product backlog by collaborating with senior business executives, product owner and technical architects. • Participated and lead sprint planning, daily scrums, sprint retrospectives & user acceptance test meetings. • Maintained people relationships and smooth communication channels between business stakeholders, product planners, design, production, engineering teams & ensured successful closure of project with all the business objectives fulfilled.
Software Engineer
Tech MahindraSoftware Engineer
Jul. 2014 - Aug. 2015Noida Area, IndiaKey Responsibilities: • Performed weblogic server deployments. • Troubleshooted errors in the weblogic environment. • Environmental changes in the code and application restarts. • Business Process Modelling and Analysis. • User acceptance testing. • Performance tuning • Team Leadership • Project Management
Senior Systems Engineer
InfosysSenior Systems Engineer
Aug. 2011 - Jul. 2014Hyderabad Area, IndiaKey Responsibilities: • Performed deployments on weblogic portal using UNIX shell scripts • Captured the requirement of the servers and made scripts to check compliance • Viewed logs and performed troubleshooting of the errors in the environment. • Performed Regression testing. • Acknowledged Incident tickets in case of remedy issues. • SQL Database Operational support to tech teams. • Applied encryption based schemes on applications in Sales force. • Troubleshooted and resolved the issues faced in the application. • Captured the requirement of the servers and made environment changes.
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