Aakriti Singhal - Senior Product Manager, Isango Travel Limited

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

isango!Senior Product Manager

Jul. 2019Key Responsibilities: 1. Redefining product usability with a mobile-first, UX-driven approach for both B2B and B2C users. 2. Developing product strategy and roadmap; Market research with SEO keywords, and user research to build a niche cruises microsite. 3. Setting up the PMO, product management department – processes, workflows & tools to streamline the product delivery process. 4. Leading end to end agile delivery of 15+ mid-large-sized projects with product inception, UX/UI design, QA testing, deployment, A/B Testing, launch, and data analysis. KEY MILESTONES: 1. Re-launched business websites (UX/UI) leading to an increased conversion by 15%. 2. Redefined product booking and checkout funnel. 3. Re-strategised cross-sell algorithm that increased business revenue growth. 4. Led end-to-end delivery of features like QR codes, elastic search, payment gateway, merchandising filters, white-label solutions, route maps, customer review and upsell strategy. 5. Planning and leading multiple third-party Tech API integrations and automation that reduces business costs by 15% 6. Led end-to-end integration from pitch to strategy, to the final set-up and launch of the Intercom chatbot automation that reduced customer support queries by 60%. 7. Led strategy and design for re-defining the blog, marketing-driven pre-departure emailers, and newsletters - increased customer retention by 5%

AppsterProduct Owner

Jul. 2018 - Jun. 2019Gurgaon, Haryana, IndiaKey Responsibilities: • Lead and mentored multiple design and development teams in parallel as an Agile practitioner & facilitator and helped the teams in removing impediments to deliver quality deliverables within time and budget. • Managed the end to end development of enterprise, web and mobile products with an in-depth understanding of UX and UI. • Elicited and gained insights into the client requirements, responsible for writing user stories and facilitated knowledge transfer to cross-functional development teams. • Identified and provided ideas to bridge product gaps and improved the user experience for multiple projects that helped in revenue generation. • Acted as a SPOC for client communication - Managed client’s expectations, created change requests, conducted thorough QA testing, and presented product demos to the client(s). • Developed Project plans, conducted Daily Stand-Ups, Sprint Planning, Sprint Review & retrospective sessions, and performed Product Backlog grooming & prioritization based on the business value and stakeholder(s) impact. KEY MILESTONES: • Appointed as a leading SPOC for global stakeholders (U.S., Australia, UK) for Understanding customers' pain points, resolving user dropouts, and enhancing user onboarding journey. • Increased business revenue by retaining 3 global stakeholders: • Enhancing user conversion and building new product features for customer retention.

S&P Global Market IntelligenceBusiness Analyst

Aug. 2017 - Jul. 2018Gurgaon, Haryana, IndiaKey Responsibilities: • Responsible for Managing the migration of a financial big data set and designing an automated internal tool for data management. • Conceptualized product migration roadmap, user journey, and wireframing of the tool. • Product planning and budgeting, resourcing, timeline, and project cost estimation. • Led the scrum team with business analysis, requirement specification, development, QA testing using SQL, in migrating big data sets.

onething UX/UI StudioProject Manager

Aug. 2015 - Aug. 2017Gurgaon, IndiaKey Responsibilities: • Conducted meticulous analysis while successfully re engineering, key business processes to increase operational efficiency and team collaboration in the work culture. • Implemented Agile with deep understanding of UX/UI, for multiple projects running in parallel. • Strategically planned and facilitated user interviews and requirement gathering workshops, stakeholder interviews & UX brainstorming sessions. • Developed project plans tailoring to client needs including scope & budgeting, functional requirement specifications, defining milestones, resource allocation & coordination of teams. • Documented, provided agile coaching, and elicited business requirements from subject matter experts by writing user stories, resulting in a detailed understanding of project deliverable. • Developed and mantained product backlog by collaborating with senior business executives, product owner and technical architects. • Participated and lead sprint planning, daily scrums, sprint retrospectives & user acceptance test meetings. • Maintained people relationships and smooth communication channels between business stakeholders, product planners, design, production, engineering teams & ensured successful closure of project with all the business objectives fulfilled.

Tech MahindraSoftware Engineer

Jul. 2014 - Aug. 2015Noida Area, IndiaKey Responsibilities: • Performed weblogic server deployments. • Troubleshooted errors in the weblogic environment. • Environmental changes in the code and application restarts. • Business Process Modelling and Analysis. • User acceptance testing. • Performance tuning • Team Leadership • Project Management

InfosysSenior Systems Engineer

Aug. 2011 - Jul. 2014Hyderabad Area, IndiaKey Responsibilities: • Performed deployments on weblogic portal using UNIX shell scripts • Captured the requirement of the servers and made scripts to check compliance • Viewed logs and performed troubleshooting of the errors in the environment. • Performed Regression testing. • Acknowledged Incident tickets in case of remedy issues. • SQL Database Operational support to tech teams. • Applied encryption based schemes on applications in Sales force. • Troubleshooted and resolved the issues faced in the application. • Captured the requirement of the servers and made environment changes.

Intch is a Professional Networking App for the Future of Work

100k+ people

130+ countries

AI matching

Get Intch if you'd like to

📝

Get Recommended to New Customers

👋

Connect with Like-Minded People

💸

Raise Capital

🚀