Scott Brown - Executive Coach/Leadership Consultant, Hardie Leadership Consulting

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Work Background

Hardie Leadership Consulting and ScottBrownSpeaksExecutive Coach, Consultant, Facilitator, Keynote Speaker, Author

Dec. 2010Fort Wayne, Indiana, United States · Hybrid• Coach business leaders/executives to build relationships with direct reports resulting in improved employee productivity and retention. • Develop leadership and management workshops to begin transforming organizational culture from transactional to transformational. • Reimagine recruitment, hiring, orientation, and onboarding experiences to entrench new employees into an organizations culture, reducing turnover and increasing engagement, EX, and CX. • Consult with retail/service executives to increase business unit alignment, reducing turnover by as much as 20%. • Maximize client’s stage presence and confidence by developing their unique leadership voice and presence when speaking publicly. • Help leaders translate Employee Opinion Survey results, developed specific actionable plans to address employee feedback, increased CX and EX metrics. • Present keynote speeches and facilitated workshops to diverse audiences resulting in changed perceptions/behaviors on engagement, management, and leadership. • Served small businesses with outsourced HR services including strategic planning, employee relations, employee handbooks, new hire orientation, training, and leadership coaching. • Wrote two books including Humans Are Not Resources and Alignment.

Ann Taylor/Ann Taylor LOFT/Ann Taylor OutletRegional Human Resources Manager

Aug. 2006 - Mar. 2007SE United States · Remote

Dillard's Department StoresHuman Resource/Operations Manager

Mar. 1998 - Jul. 1999Ocoee, FL

Toastmasters InternationalDistrict Director/Program Quality Director

Jul. 2019 - Jun. 2022Indiana and Northern Kentucky · Hybrid• Facilitated the adoption of annual strategic plans and budgets; slashed expenditures 40% while expanding district offerings. • Innovated new interactive learning and social opportunities for club and district members/officers during COVID years resulting in the districts highest training percentage (74%) and conference attendance (68%). • Partnered with clubs to pivot meetings to on-line and hybrid model allowing district finish in top 10% of member retention for all U.S. clubs. • Shifted district culture towards a membercentric approach, providing a safe enviornment for members to “fail in private so they can flourish in public”. • Fostered the Toastmasters/Rotary International partnership at a local level; enhanced leadership development opportunities between organizations; spoke at numerous Rotary officer training events.

IKEA OrlandoDirector of Human Resources (Orlando and New Stores - Southeast U.S.)

Mar. 2007 - Sep. 2010Orlando, Florida Area · On-site• Pioneered IKEA’s first pre-opening assessment center; hired 500+ employees new store openings for six (6) stores; reduced annualized turnover to 21% and the store opening timeline by three weeks. • Developed structured talent development plans for store employees and managers; created a sustained talent pipeline used to staff and train other new stores. • Reinvented new store buildup processes for all people related activities; slashed over $1million from first year new store operating costs. • Revitalized and facilitated new Hiring Event presentations and onboarding processes; increased first 90-day retention by over 125% over three years.

Bloomingdale's Department StoresHuman Resource Manager

Dec. 2002 - Jul. 2006Greater Los Angeles Area · On-site• Reimagined strategic workforce planning, talent management, and organizational development in flagship stores in both Florida and California lowering open-to-hire by 50% and increasing retention by 20%. • Designed and led a monthly Talent Talk process to refocus store leadership on CX, EX, employee engagement; internal promotions increased by 62%. • Built effective reciprocal relationships with employees and managers to identify and address employee relations concerns; never had an ER issue escalate outside of store.