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Work Background
Black KnightAccount Manager, Origination Technology
Feb. 2021 - Oct. 2023Oxford, Mississippi, United StatesResponsible for high-level relationship management and service delivery for multiple products and assigned strategic clients. Primary management contact and client liaison with the responsibility for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of Black Knight solutions. Key Achievements:
• Works to maintain and grow the client relationship while ensuring ongoing customer service. Leads the sales effort for incremental revenue opportunities and contract renewals, of $2 million per annum.
• Oversees the delivery of continuous and effective services and ensures Project completion within budget and in accordance with contract requirements.
• Identified areas where continuous improvement can be applied via application of Professional Services and / or additional Products.
John Welty RealtyLicensed Real Estate Salesperson
May. 2018Oxford, Mississippi, United States · On-siteCertified Resort and Second Home Property Specialist serving the Oxford, Mississippi marketplace. Residential, Commercial and Investment Property Sales.
Pure Joy Health & Wellness LLCIndependent Certified Optavia Coach
May. 2018Oxford, MSBuilt health oriented, network marketing organization from the ground up. Managed all marketing and sales while recruiting for the network and assisting over 400 clients seek healthier lifestyles.
CoreLogic | FNCPrincipal, Marketing
Jan. 2016 - Dec. 2017Oxford, MS, USAWhile leading the marketing initiatives and events for CoreLogic | FNC, I also oversaw digital marketing, planning and content and developed go-to-market strategies for four new or improved products. Key contributions included: • Rebranding of company sales collateral to drive focus toward digital marketing tools and events.
• Enhance company growth by executing productive client conferences and industry events.
CoreLogic | FNCManaging Director, FNC Product Management
Jan. 2013 - Jan. 2016Oxford, MS, USAI provided management of product development and enhancements including to the website www.appraisalport.com. I utilized user centered design and agile development methodology. My most notable achievements were: • Played key role in the development of the second version of FNC’s most important product, accounting for 50% of revenue.
• Implementation of process improvements including the enabling of a text-based notification system and broadening API utilization leading to rapid development of mobile application and enhancements. These improvements led to a 40% increase in product revenue.
CoreLogic | FNCDirector, FNC Consulting
Nov. 2008 - Dec. 2012Oxford, MS, USAAs the Director of Consulting, I collaborated with clients in evaluating and integrating FNC solutions into their operations by using collateral management and industry best practices. I successfully streamlined client vendor management and collateral review processes. In addition, I effectively: • Spearheaded a large enhancement project to improve FNC client systems to adhere to compliance with the Home Valuation Code of Conduct following the 2008 mortgage crises.
• Developed programs to offer recommendations to clients allowing them full utilization of platform models and services.
CoreLogic | FNCDirector, Client Service Group
Aug. 2005 - Nov. 2008Oxford, MS, USAIn this role I coordinated the client service organization and provided monthly upgrade schedules for client installations. Key achievements were: • Developed an effective organizational structure and processes to manage installations, enabling the support of 30+ client installations.
• Conducted efficient planning and management by limiting downtime and preventing unintended consequences of rapid change.
CoreLogic | FNCDirector, Project Management
Jun. 2000 - Aug. 2005Oxford, MS, USAAs an early stage start-up, I provide project management and installed an initial accounting system and customer relationship management system. My main contribution during this role was: • Successful implementation of FNC CMS systems in high-profile institutions including KeyBank, SunTrust, Wachovia, Regions, BB&T, and TSI/Quicken.
Oracle CorporationManaging Principle Consultant
Jan. 1997 - Dec. 2000Atlanta, GA, USALeader of a number of Consulting engagements utilizing AIM processes focused on rapid, “Fast Forward” deployment processes of Financial, Manufacturing and CRM platforms. • Promoted 3 times during three year period. • Awarded the “Rookie of the Year” award in 1998 for Consulting - East as well as the Atlanta Region. • Recognized for accomplishments in the deployment of Oracle Consulting’s Fast Forward deployment methodologies
Real EstateReal Estate Broker
Jan. 1987 - Dec. 1997Atlanta, GA, USAReal Estate Brokerage, Asset Management and Development
ARTHUR ANDERSEN & Co., Management Information ConsultingConsultant
Jan. 1984 - Dec. 1987Houston, TX, USAManagement Information Consulting. Oil & Gas and Financial Industries.
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