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Work Background
TemusAgile Coach /Project Manager
Aug. 2023Singapore, SingaporeTemus (DSTA) | Singapore | Aug 2024 – Present • Spearheaded shift-left activities, reducing defects by 40% and shortening release cycles by 35%
• Implemented Minimum Viable quality via establishing standards, improving process and implementing / integrating tools
• Provided the Roadmap for implementing GRC platform Temus (BCA) | Singapore | Aug 2023 – Aug 2024 • Delivered ServiceNow PP 1.0 for Building Construction Authority, ensuring on-time, in-scope completion.
• Mentored 30+ developers/BAs implemented process improvements, and mitigated risks
CognizantAgile Coach/Project Manager
Dec. 2020 - Jul. 2023Singapore, Singapore• Led Agile transformation for Bank Julius Baer, reducing operational bottlenecks by 40%.
• Trained 10+ Scrum Masters, enhancing team self-organization and release alignment.
Standard Chartered BankScrum Master/ Agile Project Manager
Dec. 2017 - Dec. 2020SingaporeDelivered 2 Major initiatives and cyber security implementation. in the capacity of scrum master for Private Banking Wealth Management (Bancassurance) .The role includes mentoring the team on AGILE/SCRUM and make sure that best practices are followed
DBS BankAgile Project Manager / Scrum Master
Mar. 2015 - Dec. 2017SingaporeGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient applications through a strategic focus on productivity, quality & control, technology, people capability and innovation. SCRUM master managing I. Serve Major Releases delivery. I. Serve is the in-house application used by the contact center customer service officers. The role is responsible for end to end engagement, delivery of I. Serve Major release (4 Major Release per year). The role includes mentoring the team on AGILE/SCRUM and make sure that best practices are followed. SCRUM Master for ANZ integration project (Lantern), the migration of ANZ customers into DBS across 5 countries. Currently Managing Lantern Indonesia I. Serve rollout.
I. Serve awarded as the best project for 2015 by Enterprise Innovation Awards Responsibilities: This is a SCRUM Master role. Main responsibilities include: Mentoring the team on Agile/SCRUM principles
Conduct SCRM trainings and workshops
Works closely with the Product Owner to finalize the product back log items, prioritization, story points derivations, estimations and planning
Mentoring Product Owner on Agile Values/SCRUM as they are in transition from the traditional waterfall approach Facilitate and conduct Sprint planning
Conducts daily SCRUM, Update the burn down charts Facilitate and conduct sprint retrospective and make sure the action items are taken care in the upcoming sprints
Actively manage project conflicts, dependencies, changes to scope, cost or schedule, risks and issues, and ensure plans are in place to mitigate them with urgency, and communicate these to relevant stakeholders in a timely manner
Deal with all project related escalations, and seek input and assistance from appropriate channels to resolve these in a timely manner
Actively monitor and report progress to all stakeholders in a timely manner by using a variety of formal and informal communication channels
UOB Singapore`Project Manager
Aug. 2014 - Dec. 2014SignaporeThis particular role sits with in the newly formed centralized IT release management team at Singapore. The primary job scope is to establish a release delivery management capability to ensure the release of approved change to the live environments is effectively and proactively managed across the bank from an operational and technical capacity perspective. To hold one view of approved change/release across all systems/ platforms and operations. The job scope also includes on boarding of various teams into the new framework , working closely with them in identify the gaps and move them into the quarterly release cycle.
BlackRockAssociate
May. 2009 - Jun. 2014This particular role sits with in Document & Records Management team at Singapore. There are several critical applications(Invoice processing, Client Contractual, portfolio management tools etc.) built over the Docs and Records management platform The primary scope is to manage multiple projects in line with project schedule, Provide hands-on engagement on key activities of the project. Ensure that the project is properly interfacing with other on-going key activities and projects in the overall program to ensure a smooth delivery of project objectives. Gather business requirements for the development of critical business applications and the integration with firm wide platform "Aladdin”. The job scope also includes Development of user manuals and training material , conducting end user training workshops across various regions , preparation of test cases ,Support the UAT with the users and UAT issue fixes and retesting to secure the sign off within the set timelines ,Support go live activities, regression testing, stake holder management ,Provide expertise to solution design of the given requirements and making appropriate recommendations for suggested solutions and Prepare monthly reports for the business and senior management
Temasek HoldingsAssistant Manager - Application Support
Aug. 2008 - May. 2009Assistant Manager - Application Support , Involved in Summit Implementation and ITIL roll out
Barclays CapitalSenior Applicaiton Support Analyst
Mar. 2008 - Aug. 2008Senior Application Support Analyst supporting emerging market IRD Trading activities and supporting the risk management tools
International Air Transport Association (IATA)Senior Application Support Engineer
Jul. 2006 - Mar. 2008Senior Application Support Engineer - Supporting a wide range of in house applications
Credit SuisseApplication Support Engineer
Apr. 2005 - Jul. 2006Application Support Engineer - Supporing Fixed income applciation , STREAM/ARC . Developed the web interface for STREAM
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