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Work Background
Leveled CareersCybersecurity Analyst
May. 2023United States · Remote• Analyze network traffic to identify and mitigate suspicious activities, ensuring the protection of digital assets.
• Collaborate with IT teams to configure firewalls and implement security controls, responding effectively to security incidents.
• Deliver cybersecurity training to IT staff and consult with clients to address organizational challenges, resulting in enhanced service and expanded client engagements.
Eretmis Academy'sGRC & Payment Security Compliance Specialist
Aug. 2023 - Apr. 2024United States · Remote• Conduct in-depth research on regulatory frameworks, industry standards, and best practices in governance, risk management, compliance (GRC), and payment security to stay current with evolving requirements.
• Engage in continuous professional development through coursework on risk assessment, compliance auditing, data protection strategies, and payment security protocols.
• Apply theoretical and practical knowledge in real-world scenarios to maintain organizational adherence to governance, risk management, and compliance, with a focus on payment security.
Leadershop LLCOnline Sales Specialist
Oct. 2021 - Nov. 2023Maryland, États-Unis · RemoteBuying and selling of goods and services over the internet, encompassing online transactions, electronic funds transfer, and digital data exchange.
Adecco Medical & Science - (GENEDX)Accessioner Adecco Medical & Science - (GENEDX)
Aug. 2020 - Nov. 2022Montgomery County, Maryland, United States · On-siteReceive, identify, label, and process specimens as required for COVID-19 processing. Labeling of specimen containers, slide(s), and any other materials, knowledge and working technique in lab.
YTOURE TECHIT Support Specialist
Jan. 2017 - Dec. 2018Abidjan, Côte d'Ivoire · HybridTroubleshoot and resolve IT issues, provide technical assistance to users, and maintain system functionality.
YTOURE CORPORATIONProject Delivery Manager
Oct. 2016 - Aug. 2017Côte d'Ivoire, Abidjan · On-siteEstablishment of market gardening and marketing of products,
- Sale of products in supermarkets and municipal markets
- Creation of a tomato grinding unit
- Implementation of a social project to bring financial independence and food self-sufficiency to 10 women in 10 villages.
CourseCareersInformation Technology Help Desk Support
Jan. 2023 - May. 2023United States · Remote• Addressed and resolved customer IT support requests through various diagnostic methods, ensuring effective troubleshooting and problem-solving.
• Acted as the primary point of contact for technical assistance, redirecting complex issues as necessary and maintaining detailed records of customer interactions and resolutions.
• Enhanced technical support processes by providing insightful feedback and suggestions for procedural improvements based on customer recommendations and service experiences.
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