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Work Background
MBWireTechnical Project/Program Manager- Digital Marketing
Dec. 2023Santa Clara, California, United StatesLed the end-to-end development and launch of a feature-rich iOS/Android/Web e-commerce app, handling all aspects of the project lifecycle. Designed and executed highly successful geo-targeting marketing campaigns that leveraged user location data to deliver personalized content, resulting in a 20% increase in local engagement rates. Developed detailed project plans, tracked progress, and ensured timely completion of deliverables using JIRA
GoogleProgram/Project Manager
Oct. 2022 - Nov. 2023Mountain View, California, United StatesOrchestrated the successful launch of comprehensive Security and access projects, leading cross-functional teams through planning, execution, and delivery phases that improved customer experiences for Google Ads customers. Spearheaded the deployment and integration of a global e-commerce platform, resulting in a 40% increase in online sales and a 25% improvement in customer engagement.
-Spearheaded the integration of ML (machine learning) models into existing enterprise systems, achieving a significant improvement in automation and accuracy of key processes.• Developed and implemented a state-of-the-art XML sitemap strategy, optimizing for dynamic content generation and segmentation, which led to a 40% increase in search engine indexation rate.
-Led cross-functional teams in the delivery of complex engineering projects in the Hotel-Vacation rental partners booking domain. Onboarded multiple customers onto the Hotel center software, ensuring a seamless transition to the new system.Tested the software for bugs and defects, ensuring product delivery met customer requirements.
Prepared technical documentation, both internal and external, to support software implementation and usage.
BringCityProgram/Project Manager
Apr. 2016 - Sep. 2022Santa Clara, CAProject Management professional with expertise in Enterprise and Consumer Software on the web and mobile. Managed Agile Projects for E-commerce software, Customized Website and App design, development, and software implementation projects. Drove sales and customer success in the Commercial market of the Silicon Valley as a IT professional.
-Collaborated with business units to define detail level business requirements, created technical designs, led teams through a life cycle of system implementation, and post roll-out support.
-Responsible for managing staff and vendor resources to deliver quality product, on time and budget. Identified, resolved and escalated issues and blockers to management in a timely fashion. -Implemented a project status report and metrics across tracks and presented overall project status and budget to key stakeholders.• -Led the development of AI/ML-driven projects, successfully delivering custom applications tailored to business needs. -• Implemented JIRA workflows to streamline task management and improve team productivity.
Geeks On CallProgram/Project Manager
Mar. 2013 - Mar. 2016Santa ClaraDeveloped and managed the new ERP/ecommerce software for the Garments and Textile industry to efficiently estimate, plan, execute, monitor and track all the events in the production environment which was over 12 months in development. Successfully executed a dual role as Product Manager and Project Manager for two scrum teams driving user facing features for a Software as a Service of the ERP software. Drove sales and customer success in the Commercial market of the East Asia. • Built and managed 20 members local team and 15 member offshore team. As a product owner and Scrum Master, led the team for high quality product design, implementation, verification and release to the market on time which helped to improve productivity 250%.
• Established new SaaS team to move on premise solution into the cloud, using AWS as the platform.
• Identify and maintain key stakeholders and cross-functional business partners to provide input on complex business problems related to assigned process(es) • Created processes and programs to improve efficiency, consistency, and compliance to business practices. Includes communicating with divisional counterparts as well as key stakeholders to ensure they adequately address the needs of the systems business •Oversaw all aspects of project information including timelines, scope and definition including development of detailed project requirements in operations, finance, etc.
Cisco SystemsUtilization Power Management (UPM) Test Engineer lead
Mar. 2010 - Jan. 2013San JoseTest Engineer lead, Utilization Power Management, DMS, IBP
Served as utilization power management (UPM) test engineer for web service projects involving tracking and monitoring of power usage, measuring access utilization, and managing lab equipment through Device Monitoring System (DMS) software to save $10 million in power annually. • Collaborated with management on 18-month project (DMS) to test and implement real time inventory tracking software and radio frequency identification (RFID) tagging system to save more than $1 billion worth of assets by reducing asset turnaround time and improving productivity.
• Trained more than 10 new project members on inventory database utilization and creating guides on accessing equipment using console interface and Telnet protocol.
• Deployed testing to ensure asset discovery, power usage, and device monitoring features worked as defined in requirement document for $11.7 billion networking manufacturer.
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