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Work Background
KOBILTechnical Product Manager
Mar. 2024Istanbul, TurkeyDevelop and Execute İstanbul Senin SuperApp Product Strategy
Lead cross functional development team including Project Management, Business Analysis , UI/UX , Development, Devops and QA teams
ekiplesatTechnical Product Manager
Sep. 2023 - Mar. 2024Istanbul, TurkeyGeneral Product and project management activities for the startup including market & tech research , product road mapping and resource planning
InsiderHead of Technical Onboarding
May. 2021 - Mar. 2023Istanbul, Turkey-Provided leadership for technical account management & email deliverability teams consisting of 25 local & remote technical resources from different regions. ( LATAM, EU, MENA, APAC, AU )
-Set up the team from scratch. ( Hiring from external resources and role transformations from internal teams )
-Optimized and monitored the KPI & OKR system of the team.
-Planned career road maps and improvement plans of team members.
-Supported optimising full customer success management processes.
-Supported 300+ clients (Global E-comm, Retail, Automotive, Travel , Finance companies) from 20+ Countries in EU, MENA, US, LATAM, APAC, AU regions to meet success criterias in integration projects.
-Communicated effectively with all key stakeholders, including project teams, internal and external parties. Managed complaints with calm, clear communication and problem-solving approach.
-Interacted with cross-functional teams ( sales, product, customer success and operational excellense ) in such areas as analysis, architecture, build and deployment.
-Managed technical cases and escalations using Zendesk, Gainsight tools
-Conducted regular appraisals and performance reviews, highlighting training and development opportunities.
-Maintained positive, professional working environment to optimise staff and customer satisfaction.
-Supervised and mentored staff in 1:1 sessions, driving attainment of individual KPIs.
-Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
-Listened to team members' feedback and proactively addressed concerns.
-Established recurring meetings to meet the goals, communicating priorities to staff and closely tracking progress to achieve success.
EmarsysProject Implementation Consultant
Jan. 2018 - Apr. 2021Istanbul, Turkey-Delivered exceptional local customer service through implementation and technical integration ( Rest APIs, DB connections, etc) of the products, targeting marketing revenue increase for clients in TR region.
-Collaborated with all stakeholders internal ( product, sales, development teams) and external parties to achieve target results.
-Collected requirements from clients and supported analysis and solution design of custom developments with internal & external development teams.
-Supported sales processes including answering RFP/RFI.
-Supported demo and & poc sessions.
-Gave client trainings for efficient platform usage and adoption of the products.
-Managed complaints with calm, clear communication and problem-solving approach.
-Maintained outstanding standards by continuously looking for areas of improvement, ensuring exceptional service.
Asseco South Eastern EuropeSolutions Architect
Dec. 2015 - Dec. 2017Istanbul, Turkey-Provided end-to-end solution design and development and client support of anti-fraud products in both domestic and international projects.
-Supported product manager for product road mapping -Provided requirement analysis, solution design & documentation, hands-on coding for development of new features of the products using Spring framework, oracle & mssql & mysql db systems.
-Established automatic selenium test usage to have less buggy environments.
-Collaborated effectively with stakeholders, partners and project teams to aid timely delivery against technical roadmaps.
-Developed junior staff through targeted coaching (code reviews, pair programming ) and mentoring, improving capabilities and competencies of technical teams.
-Managed and maintained high-performing systems infrastructures, closely monitoring functionality to provide responsive support.
-Sales support including RFP/RFI, demos, POCs, presentations and trainings
-Provided technical support to clients, sales and delivery teams
-Handled preventative and emergency maintenance across diverse technical systems and services for 7/24 running solution.
CybersoftSoftware Development Team Lead
Apr. 2010 - May. 2015Istanbul, Turkey-Leading development teams -Product and project management activities
-Communicated effectively with all stakeholders to analyze client requirements and created business analysis documentation
-Designed the technical architecture of the solution and created the related documentation
-Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.
-Leading the time, cost, resource planning, risk management of the projects for succesfull delivery and creating intime value for clients.
-Supported sales including RFP/RFI, demos, POCs, presentations and trainings.
-Provided coaching and mentoring for junior team members with code reviews and pair programming.
-Conducted client and internal team trainings for product adoption and process improvements.
-Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively both in testing and production phases.
-Supervised and delegated tasks to employees to meet key productivity targets.
-Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
CybersoftSoftware Engineer
Mar. 2006 - Mar. 2010Istanbul, Turkey-Developed new and well-tested code for Banking Call Center Operations , Collection Management , Fixed Income Security Operations projects using java technologies , OOP, Web Services, Mssql & Oracle DB
-Supported requirement analysis of banking solutions with clients.
-Conducted technical design and documentation of the solution.
-Assisted quality assurance team with writing test scenarios, testing software, investigating bugs and developing test cases.
-Managed team resources to deliver on sprint goals within expectedtimeframes.
-Supported software code review, system integration and validation in line with company and regulatory requirements.
AkbankSystem Administrator
Aug. 2005 - Mar. 2006Istanbul, Turkey
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